Customer Service Manager

Kenny Kassed

**********@***.***

**** ****** *** **, *********, MI 48328

Home: 248-***-****

Cellular: 248-***-****

OBJECTIVE:

Driven, result oriented administrator seeking a position that will utilize

my skills and 30 years of experience in business management and customer

service.

Professional Experience:

Ramada Inn and Conference Center/Americas Beat Value Inn

Lima-Ohio

Owner/General Manager Feb 2001 - Dec

2012

> Lead and direct hotel operations

> Develop and communicate standard operating procedures, establish

standards for customer service, manage budgets, approve expenditures

and provide leadership to staff

> Confer with department heads to coordinate activities that support the

collective running of a hotel

> Commercial accountability for budgeting and financial management,

planning, organizing and directing all hotel services, including front-

of-house (reception, concierge, reservations), food and beverage

operations, and housekeeping.

Days Inn Hotel Toledo-Ohio

General Manager Nov

1999 -Dec2000

> Day-to-day management of the hotel and its staff

> In charge of guest services, accounting, and marketing, along with

being responsible for creating a general management team.

> Pay attention to all details, set the example for staff to deliver a

standard of service and presentation that meets guests' needs and

expectations.

Xtra Food Center Detroit-Michigan

Owner/Manager Jun 1995 -

Nov 1999

> Managed department inventory, in-stock position, pricing integrity,

merchandising, labor, and other operational processes to company

standards.

> Planned, ordered, and processed grocery products according to work

plan and standards to maximize sales and gross profit

> Ensured all new department associates received proper training and

supervision and will ensured correct ordering, receiving, unloading,

storage, and rotation of merchandise and building of displays.

Village Liquor Store Detroit-

Michigan

Owner/Operator June

1984 - May 1995

> Was a liaison with all store associates, including suppliers.

Completed daily customer service duties, resolving disputes and

processing requests for customers.

> Completed the daily banking and invoicing of incoming stock into a

computer database.

> Daily customer service duties, resolving disputes, and processing

requests for customers

COMPUTER SKILLS:

Include but are not limited to Microsoft Office (word, excel)

FLUENT SECOND LANGUAGES: Arabic, Chaldean

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