Customer Service Medical

Nakeshia Jones

**** **** **** ***** *****, Illinois 60554 Phone: 630-***-**** Email:

**************@*****.***

OBJECTIVE:

To become an outstanding asset in the medical industry utilizing my

administrative experience, excellent communication skills, strong work

ethic, and recent Medical Office training to ensure patient satisfaction

and my employer's success.

EDUCATION:

First Institute Training & Management

Certificate - November 2012

Medical Office Assistant

. Medical Terminology

. ICD 9/CPT Coding

. Medisoft

. Insurance Verification

. Appointment Scheduling

. CMS 1500 Prep

. HIPAA/OSHA Regulations

. Medical Ethics/Laws

. Office Communications

. Microsoft Office Suite

. Medical/Computer Billing

. Filing

.

Oswego High School, Oswego IL, 60543

Diploma - May 2010

High School Diploma

WORK EXPERIENCE:

Eby Brown

July 2011- January 2012

Assembly Associate

. Performed quality checks on products and parts

. Packaged finished products and prepared them for shipment

. Rotated through tasks required in the production process

. Shoveled, swept and cleaned work areas

. Determine work assignments and procedures

Oshkosh B'gosh

July 2009- June 2011

Customer Service/Sales Associate

. Informed customers regarding upcoming specials and promotions

. Stocked back room with inventory and restocked shelves

. Assisted customers in finding specific merchandise

. Processed credit cards and checks

. Resolved customer complaints

Dunkin Donuts April 2007- July 2009

Cashier/ Shift Leader

. Scheduled and organized employees

. Responsible for inventory and quality control

. Reported all incidents and accidents

. Supervised and trained employees on job procedures

ADMINISRATIVE SKILLS:

. Accustomed to working in fast paced environment with the ability to

multitask

. Trusted to handle confidential, financial and personal information

. Detail oriented demonstrating highest degree of

organization/prioritization skills

. Active listening skills - able to successfully handle challenging

situations

. Typing skills (40WPM)

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