Customer Service Project Manager
Resume:
. Bobbi Adolph
Huntington Beach CA 92646
***********@*****.***
OBJECTIVE
Contribute the high-level technical, customer service and training skills
that I have developed to be a successful and dependable employee. Perform
a quality job and encourage new learning within myself.
WORK EXPERIENCE:
September 2005- April 2012
Vinculums Services Inc.
Provisioning Lead -
Manage daily work flow to Provisioner's for both T1 and Ethernet.
Set Quarterly Goals for 7 Employees
Hold Weekly Team Meetings/ One on One Reviews
Ensure Provisioning is ordering to meet the Plan of Record required by the
Customer.
Ensure Cross Training of Team Members
Provisioner/Provisioning Analyst (LA South)
Process work orders in Remedy System - generating tasks to Switch
Technicians, Field Operations..
SPOC (single point of contact) for both SBC and Verizon responsible for
resolving any trouble issue that would prevent successful delivery and
turn up of circuits to Cell sites.
December 2004 - September 2005
Tek Systems (Contractor - placed with T-Mobile)
Circuit Engineer - engineer and design circuits for order placement to SBC
and Verizon. Create work orders in Remedy System Daily tracking of cell
site call routing and proficiency
Design in Alcatel 1631 Tellabs 5500 - Alcatel ATM Network Nodes
Dec 2001 - December 2004 -
Tek Systems/ Healy & Co. (Contractor - placed with Cingular Wireless) -
Interconnect Coordinator
Project Manager - Ordering Process for Empire Project - Trained and
Supervised Staff of three employees in Order Input and Processing..
Interconnect Coordinator -Ordering, Tracking, Includes - placing of orders
creating and organizing a Weekly Hicap Schedule - distribution of Schedule
to Operations Technicians, Switch Technicians and Construction
Coordinators
March 1997 - Sept 2001
FirstWorld Communications - Access Services Coordinator & Circuit Design
Specialist
Work with all Major ILECs and CLECs ordering DS1, DS3, Frame Relay,
Internet and DSL services to FirstWorld and their customers in order to
interface with OC3, OC12, and OC48. Interface with System Design
Engineers, Network Operations to ensure high-speed transport services.
Customer Care Representative
Provisioning of Service Orders using multiple interface systems with
Pacific Bell and Sprint, Process repair calls and facilitate correction of
customer trouble. Train new employees using internal processes and
interfaces. Work directly with Pacific Bell LOC to assure transition of
nightly cutovers.
Feb - March 1997
TDSI - Facilities Technician Mentor (Contract)
Two Months
Trained Frame Technicians
Oct 1996 - January 1997
R.C. McLean - Medical Coding
Three Months
Computer data entry for medical records billing with related insurance
codes. Develop a training manual that was used to train new data entry
operators.
Pacific Bell
Twenty-Seven Years (1969 - 1996) Various Positions (see Below)
Facilities Technician
Termination of inside wires for customer dial tone, isolate and resolve
trouble reports.
Frame Control Center
Control and maintain records on computer and manual logging system for five
Central offices. Handle multiple phone lines for escalations of trouble
reports and follow to resolution. Organize monthly schedule for fifteen
employees.
Service Order Typist
Origination and completion of service orders from Translations into USOC
codes and entered into SORD for distribution to the Customer Service
Department. Dispatched and scheduled repair technicians.
PBX Receptionist
Responsible for answering eighteen incoming lines of customer calls and
direct to appropriate service representative.
Cashier
Processed, balanced and prepared cash deposits of payments in the Public
Office. Interfaced with customers to resolve complaints.
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