Software Data

Vernon Nielson

**** **********, *******, ***** *****

home: 281-***-**** cell: 832-***-****

******.*******.***@*****.***

SUMMARY

I am an accomplished IT administrator with a minimum of ten years of

experience. My written and verbal communication skills have been

essential in relating customer issues to developers.

SKILLS

. Software Testing - Work with developers on testing new proprietary

software and releases for bug fixes.

. Software Support - Communicate and troubleshoot with customers on

issues with proprietary software using Java.

. MySQL and Linux SQL Database - Run queries and scripts to fix issues

with data.

. Linux - Utilize Linux commands to analyze connections and

communications, restart services, and reboot server.

. Server 2003 & 2008 - Troubleshoot and determine issues with Apache

Tomcat, SOAP, Windows services, logs, and proprietary applications.

. Network Configuration - Configure and troubleshoot Cisco router to

work with VOIP on satellite connection.

. System Configuration - Configure Outlook and other applications for

Windows XP, Windows 7 and Macintosh OS Tiger, Leopard, and Lion.

. Remote Assistance - Provide remote assistance to users with a variety

of remote desktop connection applications including; Kaseya,

Teamviewer, and Logmein.

PROFESSIONAL EXPERIENCE

Shell - Contract 12/2012 - 1/2013

Rig Scheduler

. Created Documents - Create documents to ensure setup, function and of

the RIAB (rig in the box / WITSML equipment) to the next well.

. Rig Scheduler - Coordinate with rigs to schedule set up and removal of

WITSML equipment.

. Troubleshoot network connectivity - Troubleshoot network connectivity

within RIAB to isolate communication issues.

. WITSML Issues - Assist monitoring team in determining rig activity by

contacting Company Man, MWD and AT&T.

Pason Systems Inc. - 10/2009 - 10/2012

Datahub / WITSML Issues

. Rig Focus Datahub Development - Test software being used as a web

based real-time data acquisition for functionality on different

platforms and browsers.

. WITSML Issues - Communicate with customer on data needs. Work with an

internal team to have configuration made to send data to customer's

WITSML server. Troubleshoot any issues with data communication.

. Datahub Tier II - Administrate users, wells, and data of the Pason

Datahub, which provides access to real-time, historical rig data and

reports.

. Automatic Report Delivery - Install, troubleshoot and identify new

bugs with software that automatically prints reports from drilling

rigs.

. Jira - Utilize Jira to create tickets and track new bugs.

Petron Industries Inc. - 9/2007 - 10/2009 (acquisition by Pason Systems)

Portal Administrator / PRTOC Support Lead

. Rig Focus Development - Communicate with customers to obtain

requirements and issues to create drilling data software on the rigs.

Perform functional, regression, integration, and acceptance software

testing

. IADC Report Development - Communicate with customers to obtain

requirements and issues to create reporting software on the rigs.

Perform functional, regression, integration, and acceptance software

testing

. Portal Administrator - Support Drill-Net Data Portal a web based java

application that provided access to real-time, historical rig data and

reports from any device with internet access. Manage well data, data

communications and users using SQL database. Use SOAP and Apache

Tomcat to troubleshoot issues. Proactively monitor rig data in efforts

to increase quality of service by addressing all potential technical

or data issues before they arise.

. Centralized IT Management System Administrator - Administrate users

and areas in Kaseya, which is a product that provides remote control,

systems management, antivirus, audit, discovery, monitoring, or patch

management of IT assets.

Epoch Well Services - Contract 4/2006 - 7/2007

Support Technician

. Support - Provide support for proprietary drilling instrumentation

software.

. Software Issues - Assist rig operators with reporting software issues.

. Rig Communication - Support satellites, network devices and sensors on

rigs.

State Farm - Contract 10/2005 - 1/2006

Aero6 Installer

. Deployment - Work independently upgrading, installing and

troubleshooting computers, network connectivity, printers and PC

issues at various State Farm agent offices.

. Training - Train State Farm Insurance agent and staff on new

equipment.

Getronics - 10/2000 - 4/2003

Senior Network Analyst: Network Management Center

. Network Monitoring - Monitor network connectivity with UNIX based

application; HP Openview in a NOC environment.

. Ticketing - Use Vantive ticketing system to document network outages

with troubleshooting, testing by pinging or telnet to router, and

information from the local exchange carrier or onsite contact.

. Troubleshoot Circuits - Escalate trouble circuit issues (Frame-Relay,

T1, and DS3) from CPE to smart-jack and perform troubleshooting with

LECs (Local Exchange Carriers)

Getronics - 1/1999 - 10/2000

Field Service Team Lead: Field Services

. Advance to Network Monitoring - Advance to Network Management Center

. Install Network - Install and troubleshot Cisco routers and switches.

. Install Computers - Upgrade, repaired and configured servers,

computers and POS (Point of Sale) systems.

. Deployment Lead - Advance to team leader to complete a Windows 98 and

NT migration project.

Contact this candidate