Sales Medical

Karen Hutchinson, R.N.

** ***** ****** **********, **

*********@*****.***; 508-***-****

EXPERIENCE

AllOne Health Resources, Woburn, MA 2008-2011

National Director, Onsite Medical Services

Directed onsite occupational health services for major companies throughout the U.S.

Developed, designed, and maintained worksite programs/medical clinics

Implemented the recruitment, hiring and credentialing of all onsite personnel

Primary point-of-contact for staff and company contact at multi-site programs

Maintained clinic quality reviews and conducted internal audits on a regular basis to determine compliance and areas of need for

improvement

Conducted department meetings to promote communication, assess and resolve needs and foster teamwork

Evaluated staff performance against job description criteria and competency assessment and provide guidance and coaching to

develop an individual as well as a unit to highest potential

Fallon Clinic, Occupational Health Dept., Worcester, MA 2004 – 2008

Resource Nurse / Business Development Coordinator

Resource Nurse

Developed and enforced updated nursing practice standards and protocols to improve clinical processes

Served as a resource for staff and patients for five occupational health clinics

Developed and evaluated clinic quality Reviews

Provided leadership and direction to foster accountability, affective communication, and excellence in employees

Case managed and evaluated the medical necessity and appropriateness of care, optimizing patient outcomes. Identified issues that

may have delayed patient discharge and facilitated resolution of those issues.

Business Development Coordinator

Promoted services offered by Fallon Clinic: PT, Optics, Orthopedic, and EAP

Developed and analyzed annual client surveys to identify areas of improvement

Introduced sales and marketing program resulting in net increase of $4 million dollars in sales and increased client base of 1,700

new companies within a two-year period

Expanded business by developing off-site nursing services to new and existing clients which generated over $40,000 in first eight

months

Developed and promoted health screening fairs, wellness events and programs

Established and promoted a collaborative relationship with physicians, company contacts, payers, and other members of the health

care team. Collected and communicated pertinent, timely information to payers and others to fulfill utilization and regulatory

requirements

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Karen Hutchinson, R.N.

89 Maple Avenue Shrewsbury, MA

*********@*****.***; 508-***-****

Metro West Occupational Medicine 1998 –2004

Director of Clinical Operations / Director Sales & Marketing

Directed and managed the delivery and quality of all clinical services for over 500 companies and municipalities

Managed clinic administrators to ensure quality and productivity expectations. Made necessary recommendations or changes to

increase patient show rate, improve patient flow and maximize provider productivity and monitored redesign implementation

and results. Communicated with Medical Director

Ensured appropriate patient flow, including assessment of waiting time, show rate, patient acuity and visit length, and adherence

to productivity standards.

Ensured coordinated patient flow in the front and back offices

Created protocols and references that proved to increase patient volume while decreasing task time

Maintained external communications with third-party administrative specialist insurance companies and employer contacts

Case managed and evaluated the medical necessity and appropriateness of care, optimizing patient outcomes. Identified issues

that may have delayed patient discharge and facilitated resolution of those issues.

Participated in an Internship program training Medical Assistants completing their certification

Director Sales & Marketing

Developed and managed sales and marketing programs resulting in a net increase of $500,000 in sales and increase in client

base from 12 to 100 companies within the first six months

Tripled client based from 1999-2004.

Planned, designed and staffed the opening of the Framingham facility while operating existing medical facility

Established and promoted a collaborative relationship with physicians, company contacts, payers, and other members of the

health care team. Collected and communicated pertinent, timely information to payers and others to fulfill utilization and

regulatory requirements.

EDUCATION/TRAINING/CERTIFICATIONS

Framingham Union School of Nursing,

Commonwealth of Mass, Board of Registration and Nursing, Certificate Number: 230934

Framingham State University, BSN Program, 3 years completed

Veteran, U.S. Army Medical Corp

U.S. Army Medical Corp, Clinical Specialist

Walter Reed Medical Center, District of Columbia

Fort Sam Houston Medical Center, Houston, Texas

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Back School of Atlanta, Certified Ergonomic Assessment Specialist: CEAS

National Resident Assessment Institute, MDS Certification

AHA Health Provider CPR & AED Certification

Framingham Court Mediation Services, Inc., Mediation training and conflict resolution

Fifteen plus years of experience in Health Testing Services as an Occupational Hearing Conversationalist,

DOT drug & alcohol testing Spirometry Testing, and Phlebotomy

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