Human Resources Manager
Resume:
CHOKA U. JOHNSON
Redford, MI *****
*****.*******@*****.***
career profile
Experienced and versatile human resources professional with a strong
background in employee relations and development, advocacy, recruitment and
coaching. Ability to mediate difficult situations and effectively resolve
conflicts to satisfaction of both parties, as well as the ability to
understand and implement both employment laws and company policies related to
the protection and effectiveness of employees. Accomplished in directing team
efforts and activities in preparedness development, education, and training.
Expert at implementing teambuilding programs that improve employee morale and
retention.
areas of strength and expertise
Coaching & Development Project Management Employee Relations
Staff Recruitment & Conflict/Dispute Employment Law
Retention Resolution Mediation & Advocacy
Organizational Improvement Interpersonal Skills Benefits Administration
Performance Management
Professional Experience
Robert Half Legal, Southfield, MI 2008 to Present
Corrective Action Plan Manager (CAP) (2013-Present)
Promoted to CAP Manager to oversee product recall class action lawsuits,
reporting on the progress of the lawsuit and determine the amount of recall
efforts and complaints a company has received and notify the federal
governments Consumer Product Safety Commission of excessive recalls.
Paralegal/Human Resources Associate (2011-2012)
Coordinated and facilitated staff meetings including creating the meeting
agenda and distributing meeting minutes. Assisted counsel with litigation
activities which encompassed pleading preparation, discovery responses,
witness preparation, settlement conferences, trials and appeals.
Key Accomplishments:
. Work with multiple project and program managers and clients to
facilitate effective communication and provide necessary litigation
information.
. Conduct research and analysis of legal documents including Power of
Attorney, Trust, Letters of Conservatorship, and Letters of
Guardianship.
. Maintain standardized procedure to review, track and report invoices
for supplies and logistics.
Project Coordinator - Trinity Health (2010-2011)
Developed and maintained project plans, schedules and milestones for
company initiatives and integrated contracts between the health insurance
companies and the hospitals.
Key Accomplishments:
. Implemented the use of Microsoft Project and Microsoft SharePoint into
the Team Connect program facilitating the smooth integration of
contracts between the insurance company and the hospital clients.
. Fostered a teamwork/open-door environment conducive to positive
dialogue across the
Organization and recognized as the driving force behind increased
employee retention.
ACHIEVING EXCELLENCE, LLC, Southfield, MI 2008-2013
Executive Director
Worked closely with a team of certified teachers to provide training and
resources in the development of students' academic needs including reading,
grammar and writing skills.
Key Accomplishments:
. Built a tutoring program by recruiting exceptional teachers from
various schools to work with students directly in the schools
eliminating the need for transportation to off-site tutoring
facilities.
CHOKA U. JOHNSON, Page 2
Professional Experience, Continued
. Collaborated with teachers to develop a tutorial program emulating the
same curriculum the students are learning day-to-day.
. Developed and implemented a teacher-student recruiting process that
included tracking student educational growth and development.
ALLEN BROTHERS, PLLC, Detroit, MI 2005-2008
Paralegal/Office Manager
Handled the facilitation of meetings between the client, attorneys and
judges and scheduled meetings with the State and US Supreme Courts.
Key Accomplishments:
. Shadowed and interviewed employees to construct an accurate picture of
the duties and skills required for each position and developed full
job description revisions across all levels in the manufacturing and
corporate categories.
. Managed client relationship identifying needs and resolving issues to
maintain a positive business-client rapport.
PERSONNEL AT LAW, PC, Bloomfield Hills, MI 2003-2005
Paralegal/Office Manager
Drafted contracts for International Trade transactions for all new
bargaining agreements with overseas accounts. Handled the interviewing and
negotiation process and settled border seizures for clients.
Key Accomplishments:
. Drafted and executed an employee manual tailored around the law office
specialty.
. Trained members of management on interviewing techniques and best
practices including conducting workshops and one-on-one coaching
sessions that contributed to sound hiring decisions.
. Reworked the new-hire orientation program to include human resources
information and company resources.
FORD MOTOR COMPANY, Livonia, MI 1998-2002
Human Resources Generalist
Performed a broad range of human resources functions including recruiting,
training and coaching employees; managing employee records, administering
benefit packages, handling exit interviews, and assisting with and
enforcing disciplinary action.
Key Accomplishments:
. Devised a creative and cost-effective incentive and morale-boosting
programs, such as employee events and tiered award structures that
increased employee satisfaction, retention and productivity.
. Negotiated salary offers and sign-on bonuses/relocation packages
annually at both the exempt and non-exempt positions.
. Co-chaired the annual flex enrollment meetings and resolved conflicts
between the employees and insurance carriers.
. Promoted employee wellness and managed company insurance costs through
coordinating regular health fairs to educate and benefit employees.
Education and Professional Development
Doctor of Management, PhD, University of Phoenix, Southfield, MI
Master of Business Administration, MBA, Human Resources Management,
University of Phoenix
Bachelor of Science, Business Administration, Aquinas College, Grand
Rapids, MI
Six Sigma Certification, PeopleSoft; Paralegal Certification
Senior Professional in Human Resource (SPHR)
Aquinas College Alumni Board Member
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