CHOKA U. JOHNSON

**** *******

Redford, MI *****

313-***-****

abtnny@r.postjobfree.com

career profile

Experienced and versatile human resources professional with a strong

background in employee relations and development, advocacy, recruitment and

coaching. Ability to mediate difficult situations and effectively resolve

conflicts to satisfaction of both parties, as well as the ability to

understand and implement both employment laws and company policies related to

the protection and effectiveness of employees. Accomplished in directing team

efforts and activities in preparedness development, education, and training.

Expert at implementing teambuilding programs that improve employee morale and

retention.

areas of strength and expertise

Coaching & Development Project Management Employee Relations

Staff Recruitment & Conflict/Dispute Employment Law

Retention Resolution Mediation & Advocacy

Organizational Improvement Interpersonal Skills Benefits Administration

Performance Management

Professional Experience

Robert Half Legal, Southfield, MI 2008 to Present

Corrective Action Plan Manager (CAP) (2013-Present)

Promoted to CAP Manager to oversee product recall class action lawsuits,

reporting on the progress of the lawsuit and determine the amount of recall

efforts and complaints a company has received and notify the federal

governments Consumer Product Safety Commission of excessive recalls.

Paralegal/Human Resources Associate (2011-2012)

Coordinated and facilitated staff meetings including creating the meeting

agenda and distributing meeting minutes. Assisted counsel with litigation

activities which encompassed pleading preparation, discovery responses,

witness preparation, settlement conferences, trials and appeals.

Key Accomplishments:

. Work with multiple project and program managers and clients to

facilitate effective communication and provide necessary litigation

information.

. Conduct research and analysis of legal documents including Power of

Attorney, Trust, Letters of Conservatorship, and Letters of

Guardianship.

. Maintain standardized procedure to review, track and report invoices

for supplies and logistics.

Project Coordinator - Trinity Health (2010-2011)

Developed and maintained project plans, schedules and milestones for

company initiatives and integrated contracts between the health insurance

companies and the hospitals.

Key Accomplishments:

. Implemented the use of Microsoft Project and Microsoft SharePoint into

the Team Connect program facilitating the smooth integration of

contracts between the insurance company and the hospital clients.

. Fostered a teamwork/open-door environment conducive to positive

dialogue across the

Organization and recognized as the driving force behind increased

employee retention.

ACHIEVING EXCELLENCE, LLC, Southfield, MI 2008-2013

Executive Director

Worked closely with a team of certified teachers to provide training and

resources in the development of students' academic needs including reading,

grammar and writing skills.

Key Accomplishments:

. Built a tutoring program by recruiting exceptional teachers from

various schools to work with students directly in the schools

eliminating the need for transportation to off-site tutoring

facilities.

CHOKA U. JOHNSON, Page 2

Professional Experience, Continued

. Collaborated with teachers to develop a tutorial program emulating the

same curriculum the students are learning day-to-day.

. Developed and implemented a teacher-student recruiting process that

included tracking student educational growth and development.

ALLEN BROTHERS, PLLC, Detroit, MI 2005-2008

Paralegal/Office Manager

Handled the facilitation of meetings between the client, attorneys and

judges and scheduled meetings with the State and US Supreme Courts.

Key Accomplishments:

. Shadowed and interviewed employees to construct an accurate picture of

the duties and skills required for each position and developed full

job description revisions across all levels in the manufacturing and

corporate categories.

. Managed client relationship identifying needs and resolving issues to

maintain a positive business-client rapport.

PERSONNEL AT LAW, PC, Bloomfield Hills, MI 2003-2005

Paralegal/Office Manager

Drafted contracts for International Trade transactions for all new

bargaining agreements with overseas accounts. Handled the interviewing and

negotiation process and settled border seizures for clients.

Key Accomplishments:

. Drafted and executed an employee manual tailored around the law office

specialty.

. Trained members of management on interviewing techniques and best

practices including conducting workshops and one-on-one coaching

sessions that contributed to sound hiring decisions.

. Reworked the new-hire orientation program to include human resources

information and company resources.

FORD MOTOR COMPANY, Livonia, MI 1998-2002

Human Resources Generalist

Performed a broad range of human resources functions including recruiting,

training and coaching employees; managing employee records, administering

benefit packages, handling exit interviews, and assisting with and

enforcing disciplinary action.

Key Accomplishments:

. Devised a creative and cost-effective incentive and morale-boosting

programs, such as employee events and tiered award structures that

increased employee satisfaction, retention and productivity.

. Negotiated salary offers and sign-on bonuses/relocation packages

annually at both the exempt and non-exempt positions.

. Co-chaired the annual flex enrollment meetings and resolved conflicts

between the employees and insurance carriers.

. Promoted employee wellness and managed company insurance costs through

coordinating regular health fairs to educate and benefit employees.

Education and Professional Development

Doctor of Management, PhD, University of Phoenix, Southfield, MI

Master of Business Administration, MBA, Human Resources Management,

University of Phoenix

Bachelor of Science, Business Administration, Aquinas College, Grand

Rapids, MI

Six Sigma Certification, PeopleSoft; Paralegal Certification

Senior Professional in Human Resource (SPHR)

Aquinas College Alumni Board Member

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