Technician Training

M ICHAE L R APP *** K I N S E Y R D ● Xenia, Ohio, 45385

J

937-***-**** ● ****.****.**@*****.***

ELECTRONICS TECHNICIAN

SUMMARY OF QUALIFICATIONS:

• High technical proficiency in trouble shooting complex electronic and electro mechanical systems

• Proven ability using all types of test equipment to provide impactful technical solutions

• Skilled using wide-ranging techniques of soldering repair to the component level

• Successful history of software install, upgrading, and repair

• Recognized for high customer satisfaction

• Demonstrated ability to work independently with no supervision

• Debugged networks and computers

• Excellent verbal and written communication skills and proficient with Microsoft Office Suite

• Ability to read schematics and wiring drawings

EXPERIENCE:

Xerox Corp., Dayton, Ohio

Electronics Technician 1989 –

Present

• Proven track record performing full range of maintenance on Xerox products; including technical

diagnostics, software loads, installation, removal, retrofit, and customer call assistance. These

products range in speed from 35 to 180 pages per minute with complex finishing modules

attached.

● Provided customer training on products and most efficient use of equipment to maximize uptime

and keep supplies and consumables usage to acceptable levels.

• Facilitated work group meetings and various quality projects. Interacted with engineers over the

phone and in person to solve complex field problems.

• Managed parts inventory at multiple sites to ensure product uptime. Produced and documented

processes such as customer satisfaction, call flow, inventory management, and service intervals.

• Collaborated with sales to ensure proper equipment space, electrical, and timing of installs and

removals.

• Utilized ESD and laser safety procedures. Managed workday effectively and worked

independently to ensure customer satisfaction.

M ICHAE L J R APP Page 2

Experience (continued) 937-***-**** ● ****.****.**@*****.***

United States Navy

Electronics Technician

1984-1989

• Assigned to Ground Electronics at Naval Air Station (NAS) in Pensacola, Florida. Served as

Senior Electronics Technician responsible for all preventive and corrective maintenance on the air

search and precision approach radars along with the all the radio transmitters and receivers.

• Maintained runway lighting and assisted with maintaining meteorological equipment. Supervised

four technicians as third shift supervisor.

• Collaborated with FAA to ensure all FAA regulations were met.

• Also worked at Naval Air Technical Training Center (NATTC) in Millington, Tennessee as Watch

Bill Coordinator and conducted indoctrinations for all incoming air traffic control maintenance

students.

• Assisted the ATC Equipment Specialist in a variety of equipment accountability functions,

including inventory, validation of equipment course ERL's, and screening excess lists. Maintained

and updated a computer inventory listing comprising a total of approximately 2,500 line items

with a value of $36M.

• Held a SECRET security clearance. Honorably discharged.

EDUCATION & PROFESSIONAL TRAINING:

DocuTech 180 HLC & Publisher Service Training

Nurvera 144 Service Training

Lean Six Sigma Yellow Belt Training

DocuTech 135 Service Training

5090 Service Training

Leadership Through Quality Training

Facilitation Skills for Team Leaders

Leadership Effectiveness Management Training

AN/GPN-27 (ASR-8) Airport Surveillance Radar

AN/FPN-63 Precession Approach Radar

Miniature Component Repair

Electronic Technician A School

Basic Electricity and Electronics

Wilmington College, Miami University, Troy State University

74 college credits toward degree in Resource Management

SOFTWARE SKILLS:

Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), Windows XP, WordPerfect, Unix,

MAC OS

Contact this candidate