Service Network

Robert Gogola

Brentwood, New York

631-***-****

**********@*****.***

Objective: To support a company; where I may implement

innovative business solutions, as well as troubleshoot and maintain current

systems.

Experience:

Access Staffing, Inc. -Long Island, NY NOC March

12, 2013- PRESENT

. Troubleshoot installation of Satellite equipment for the world's

largest retailer, Helpdesk, etc.

Tech Service Today -Long Island, NY Field

Technician July 2012 to Jan. 2013

-La Quinta Hotel:

. Tested serial connection to PBX, using null modem and terminal

emulator software

. Installed Fiber Optic receiver card in PBX system unit, switching

daughter cards to the new receiver card.

. Troubleshot issues with phone, and trained staff in various VoIP

functions available on the cordless handset.

-Belmont Raceway:

. Moved PCs onto network between different sites in domain and setup

network printers, etc.

. Added network drops and set up wireless connectivity for domain

laptops.

Seal & Design, Inc. -Clarence, NY IT

Support Analyst Nov. 2008 to August 2011

. Setup every new user & PC, with software and credentials for client

and server accounts.

. Maintain and configure enterprise level Virus Protection as well as

Intrusion Protection System.

. Managed Citrix Xen Server and setup VM Servers and PCs

. Maintain Server health, manage disk space and troubleshoot DNS, AD DS,

WSUS and MS Terminal Server issues for remote users.

. Install Wireless Print Servers and setup Access Points for overlapping

coverage.

. Install and maintain Epicor ERP client updates and troubleshoot

issues, while developing Dashboard Views and Queries, or reports using

Crystal Reports

. Created and configured user accounts for Shoretel VoIP switches,

implemented various relays for staffing scenarios or PRI redundancy.

Setup hardware, as part of team that installed and configured

Voicemail Server.

. Configure user & email settings on BlackBerry phones and BB Server.

. Documented Network drops using Visio, troubleshot Broadcast Storm on

high-speed switches and maintained changes on Cisco router in

International network. (Buffalo to Canada)

. Train and assist users with MS Office and various in-house solutions

such as DocLink, FaxFinder, etc, including the creation of training

videos as well as Guides containing screenshots.

. Setup Cisco VPNs installing client software, certificates and ASDM

Superior Staffing, Inc. -Buffalo, NY Customer

Service Jan. 2007 to May 2007

-Geek Squad

. Liaison between client and Field Agents in Call Center environment,

resolving Scheduling conflicts.

. Assist Field Agents with schedules and directions to service locations

utilizing Google Maps.

. Coordinate required equipment, purchases and warranties between

clients, Agents and Best Buy.

Education:

Western Governor's University (online) -Salt Lake City, Utah

2007-present

B.S. IT Network Management

State University of New York

-Buffalo, New York 2003-2004

Cisco Network Academy (CCNA)

Certifications:

. CompTia Security+

. CompTia Network+

. Microsoft Client Systems (XP)

. CompTia A+

. CompTia Project+

Contact this candidate