Medical Customer Service

Liz Santana

***** ** **** ***, *****, FL ***** 786-***-**** ************@*****.***

Objective:

Efficient Medical Assistant with experience in a medical office setting interested in a part-time role as a Medical

Assistant in a healthcare facility.

Education:

Miami-Dade Community College, Miami, FL

Bachelor of Science in Physician Assisting Expected Graduation Date: April 2015 Cumulative GPA: 3.8

Robert Morgan Vocational Center - 18180 SW 122nd Ave, Miami, FL 33177

Medical Assisting Certificate, August 3, 2011

Awards and Affiliations:

PHI THETA KAPPA Honor Society- Miami Dade College Est. 2012

Health Occupation Students of America ( HOSA)- Est. 2009

Skills & Abilities:

CPR/First Aid Certified

•

Basic Health Care Worker

•

Medical Office Receptionist

•

Allied Health Assistant

•

Phlebotomist

•

Certified EKG Technician

•

Certified Medical Administration Assistant

•

Bilingual- Fluent in Spanish and English

•

Experience:

Medical Assistant Intern, 06/2011 to 10/2011

Roberto Bermudez, M.D. – 27104 S. Dixie Hwy. Naranja, FL, 33032

Monitor vital signs, such as blood pressure and pulse.

Tested and recorded blood glucose levels.

Obtain information about clients' medical history, drug history, complaints and allergies.

Helped patients move in and out of beds, baths and wheelchairs.

Perform clerical duties, such as word processing, data entry, answering phones and filing.

Support duties for diagnostic and technical treatment procedures, such as setting up and operating special

medical equipment and apparatus.

Perform procedures including blood draws, catheter removal, gynecological exams and EKGs.

Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.

Supported diagnostic procedures, assisted with technical nursing treatments and entered information in

patient records and charts.

Documents objective data and routine aspects of patient care.

Collect patient specimens and data, including vital signs, input/output and other delegated

measurements.

Medical Assisting Student, 09/2010 to 09/2011

Community Health of South Florida Inc. – 10300 Southwest 216th Street

Miami FL

Obtain information about clients' medical history, drug history, complaints and allergies.

Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Perform procedures, including blood draws and EKGs. Documents objective data and routine aspects of

patient care.

Volunteer Experience, 08/2010 to 05/2011

Homestead Baptist Hospital – 975 Baptist Way Homestead, FL 33033

Escort patients out during time of leave.

Worked at the front desk taking care of customer service

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