Customer Service Insurance
Resume:
Teresa K. Canady
Garland, TX 75042
******.******@*****.***
OBJECTIVE
To obtain a Customer Service (Work from Home) position that will utilize my computer knowledge,
strong people skills, organizational abilities, business experience; and my extended experience in
the customer service and telesales environment.
QUALIFICATIONS SUMMARY
Motivated professional with diverse experience and strong track record in accomplishing
goals
Quick learner who embraces challenges and new experiences
Interact effectively with people on a one-on-one and group basis
Communicate in a straightforward, honest, articulate, yet tactful and diplomatic manner
Work well with people of diverse ethnic and economic backgrounds
WORK HISTORY
• Project Coordinator/Order Specialist, Diebold, Inc. Coppell, Texas April 2012- January
2013
• CFIN Processor, Diebold, Inc. Coppell, Texas April 2010-April 2012
• Office Representative, State Farm Insurance, Tony Jones Agent, Flower Mound, Texas June
2003-February 2010
• Office Representative, State Farm Insurance, Larry B. McHargue Agent, Plano, Texas June
1996-June 2003
• Stayed at home with my baby. March 1988-June 1996
• Office Representative, State Farm Insurance, Bob Redding Agent, Dallas, Texas. June 1984-
March 1988
RELATED SKILLS
Project Coordinator/Order Specialist Diebold, Inc. April 2012- January 2013
Order Management
o Coordinated and managed product installations for Retail accounts. Worked with Project
Manager, and primary customer contact to manage all steps in the order process from
order visibility to on-time delivery and closure. Acted as the project team interface for
sales order support, coordinated project implementation deliverables, interfaced with
internal and external resources, and assisted in measuring the customer satisfaction with
the Implementation Program Services.
Training
o Provided training on serviced equipment and related tracking systems, in both a group
setting and one on one environment. Created relevant documentation to be used as
training and reference material. Provided phone support to customers and team
members in resolving the customers’ issues.
CFIN Processor Diebold, Inc. April 2010-April 2012
Order Closure
o Worked with a team responsible for processing documents daily to reflect accurate
revenue recognition for the company.
o Verified Customers Address, Site number
o Verified equipment shipped in adequate time frame
o Verified Final Product Installation Date
o Verified Customer Signature Date
o Data Entry, entering order processing notes in the Implementation Management and
Planning program.
o Meets month end deadlines
o Following Company Audit Guidelines
Customer Service/Office Representative State Farm Insurance. June 2003 – February 2010
Selling and servicing of Property and Casualty products for the agencies book of business
Advising and guiding policyholders with insurance needs for new home closings
Selling and serving of Life and Health products
Filed and processed claims for all lines of business
Authorized to issue claim payments to policyholders within the company guidelines
Responsible for scheduling meetings for the Agent. Quarterly meetings and Family Insurance
Check-Ups with policyholders
Telesales from a marketing list for prospective policyholders
Customer Service/Office Representative State Farm Insurance. June 1996 – June 2003
Selling and servicing of Property and Casualty products for the agencies book of business
Advising and guiding policyholders with insurance needs for new home closings
Selling and serving of Life and Health products
Filed and processed claims for all lines of business
Authorized to issue claim payments to policyholders within the company guidelines
Responsible for scheduling meetings for the Agent. Quarterly meetings and Family Insurance
Check-Ups with policyholders
Telesales from a marketing list for prospective policyholders
Customer Service/Office Representative State Farm Insurance. June 1984 – March 1988
Selling and servicing of Property and Casualty products for the agencies book of business
Advising and guiding policyholders with insurance needs for new home closings
Selling and serving of Life and Health products
Filed and processed claims for all lines of business
Authorized to issue claim payments to policyholders within the company guidelines
Responsible for scheduling meetings for the Agent. Quarterly meetings and Family Insurance
Check-Ups with policyholders
Telesales from a marketing list for prospective policyholders
EDUCATION
• HS, High School Diploma, May 1979, Genoa Central Schools,
Texarkana, AR.
COMPUTER SKILLS
• Microsoft Word 2007
• Microsoft Outlook
• Excel
• PowerPoint
• 10 Key
• Type 55-65 WPM
• IMAP (Implementation Management and Planning)
• Menlo Worldwide Logistics
• Accounting Software (QuickBooks)
• Email Software (Outlook, Thunderbird)
• Internet Browser (Internet Explorer, Firefox)
• Peripheral Devices (Scanners, Printers)
• Personal Computers
STRENGTHS
• Punctual, Dependable, Honest, Organized, Multi-Task, Team Player
REFERENCES
Francine Searl
********.*****@*****.***
Former Supervisor at Diebold, Inc.
8980 Lake Charity Drive
Maitland, FL 32751
Tony R Jones
State Farm Insurance
2608 Flower Mound Rd
Ste 116
Flower Mound, TX 75028
Larry B McHargue
State Farm Insurance
6833 Coit Rd
Plano, Tx. 75024
Bob Redding
State Farm Insurance
6833 Coit Rd
Plano, Tx. 75024
Amy Arnett
**********@*******.***
Former Project Coordinator, Diebold, Inc.
1616 Janice Drive
Plano, Tx. 75074
Contact this candidate