Customer Service Technical Support

Samantha Lotarski

**** ********* *****

Joliet, IL 60431 815-***-**** ***.********@*****.***

OBJECTIVE

SUMMARY OF

QUALIFICATIONS

EXPERIENCE

To obtain the position of Office Assistant at Clarence Davids

Samantha Lotarski

3513 September Drive

Joliet, IL 60431 815-***-**** ***.********@*****.***

&Company where my 2011)

expertise can be effectively

• Returns and exchanges.

utilized and built upon.

• Complex customer issues: Handling complaints,

delivery issues, diffusing irate customer

5 years of customer service confrontations, working in a high stress environment.

experience, including

• Fixing small electronics/troubleshooting electronic

money handling, dealing

issues.

with difficult customer

situations, a stressful work • Troubleshooting with customers and call centers over

environment, being a the phone.

supervisor over a

• Basic math skills in regards to money; giving

department, returns and

customer correct change.

exchanges, receptionist

duties (answering multiple

• Money handling in large quantities.

phone calls at a time,

multi-tasking, scheduling Best Buy Front End Lead (End of 2011-2012)

appointments,

• Supervising the cashiers and customer service and

troubleshooting, dealing

taking on all duties that they entail.

with outside businesses)

and offering computer

• Counting the entire store’s deposit (Exceeding 10-15k

technical support.

a night) including the store’s safe and making sure all

paperwork is in order.

• Handling change orders and dealing with GARDA.

Best Buy Cashier

(August 2008-August

• Putting out/Retrieving all cash drawers in the morning

2009)

and at night.

• Money handling in

• Dealing with manager issues when situations could not

large quantities.

be resolved on the regular employee level.

• Basic register

• Making business decisions (ex. was given override

functions.

codes to make pricing decisions.)

• Customer

Best Buy/Geek Squad Customer Service Agent (2012-

interactions.

Present)

Best Buy Customer

• Returns and exchanges.

Service (August 2009-

Samantha Lotarski

3513 September Drive

Joliet, IL 60431 815-***-**** ***.********@*****.***

EXPERIENCE EDUCATION

(CONTINUED)

COMPUTER SKILLS

REFERENCES

• Complex customer issues: Handling complaints,

Samantha Lotarski

3513 September Drive

Joliet, IL 60431 815-***-**** ***.********@*****.***

• Trusted with customer data and legal paperwork.

delivery issues,

diffusing irate

• Filing and distributing paperwork.

customer

confrontations, • Computer work, including Microsoft experience and

working in a high training and dealing with many different complex

stress, busy interfaces.

environment.

• Receptionist duties: answering and transferring phone

• Fixing small calls, setting up appointments, etc.

electronics/troubles

hooting electronic

issues.

Plainfield Central High School (August 2006-May 2010)

• Troubleshooting

University of St. Francis (August 2010-Present)

with customers and

call centers over • Major: Social Work

the phone.

• Basic math skills in

Geek Squad training, know how to use XP, Vista, Windows 7,

regards to money;

and Windows 8, Microsoft office, PowerPoint, and Excel

giving customer

experience. Fast typing speed (estimated over 65 WPM.)

correct change.

Basic program functions. Basic computer parts (ex. where the

• Money handling in motherboard is, where the power supply is, know how to

large quantities. replace a hard drive, know how the inside of a computer

works, etc.)

• Basic computer set-

up (downloading

programs, basic

Available upon request.

technical support,

restoration and

media creation.)

• Technical support

over the phone and

in store.

• Dealing with call

centers and service

claims.

Contact this candidate