Project Manager Management

Senior Program/Project Manager

Qualifications Profile

Detail-oriented, highly analytical, and dedicated information technology

professional, offering extensive experience in project management, business

development, and staff management. Adept at providing ongoing application

and technical support as well as quality assurance and maintenance. Highly

skilled in various aspects of the enterprise implementations; systems

development life-cycle (SDLC); cross functional management; systems

analysis; and change management. Capable of introducing and implementing

effective solutions for the improvement of efficiency, productivity, and

profitability. Armed with the ability to implement processes and procedures

to provide high-level support, services, training, and assistance to end

users using email, telephone, in-person and remotely.

Technical Acumen

Operating OS/400 (Version 7 Release 1) Windows XP, Vista and 7 Windows

Systems Server 2003/2008

Software Microsoft Office Suite 2010 Microsoft Dynamics CRM 4.0/2011

Microsoft SQL Server 2008 Reporting Services Microsoft Project

2010 IBM AS/400 Client Express Lawson Financial S3 Suite

(V9.1, AS/400 Platform) ImageNow Concur SAP Crystal Reports

2011 MHC Document Express IBM ShowCase Query and Report

Writer Marketron Radio Traffic SQL Server 2005/2008

SharePoint 2010 File Edit Utility (FEU) StandGuard

Notable Accomplishments

. Monitored daily operations in order to support and sustain business-

critical systems for radio stations and publishing entities which led

in securing $258M in annual sales for Emmis Communications

Corporation.

. Effectively served as project manager for Microsoft Dynamics CRM 4.0

installation with 350 end users spanning multiple geographical

locations that resulted in standardized CRM system for Radio Division.

. Streamlined accounts payable procedures minimizing the use of pre-

printed checks and providing 95% annual savings.

. Pioneered the design, testing, and implementation of the Lawson

security for the upgrade from 7.2 to 9.0 which obtained an estimated

cost savings of $100K.

. Spearheaded project to develop custom interface used to extract,

change, and load accounts receivable transactions to financial system

which led to the consistent input of journal entries across the Radio

Division.

. Successfully launched the iOS and Android mobile application

development framework resulting in a standardized development process

across the organization which led to the reduction in deployment cycle

and risks with mobile applications.

Professional Experience

Emmis Communications Corporation - Indianapolis, IN (May 2003-Present)

Manager of Applications Mar 2009-Present

Team Building and Supervision: Carry out diverse tasks encompassing the

provision of necessary recommendation; management of the implementation

team and departmental objectives; and leadership over the information

technology (IT) systems, personnel, services, policies and procedures.

Expertly manage the application support group of five in-house technical

professionals and diverse third-party developers, vendors, consultants,

contractors and up to 50 project teams.

Budget/Finance Management: Cooperate with managers and directly report to

the senior vice president/chief technology officer (SVP/CTO) in preparing

the $5.5M worth departmental budget for IT service management which

included maintenance fees, consulting requirements, organizational and

facilities changes as well as proposed projects in order to determine and

manage budgets while considering financial constraints.

Project Management: Handle the allocation and coordination of projects to

the application support team by determining urgent issues; business

objectives; technological advances; and software, hardware, and

infrastructure requirements and changes. Capitalize on industry and

enterprise adeptness in evaluating new technology; presenting tradeoffs;

identifying impact on business and providing advice to senior management.

Senior Business Analyst May 2003-Feb 2009

Project Management: Sustained communication with business and technical

staff and management in resolving complex issues through technology; took

part in the project planning, scope definition, and estimating.

Systematically organized business and functional requirements and

coordinated requirements to the project team for the design and application

of business solutions.

Strategic Planning and Development: Led the identification, assessment, and

documentation of business needs; delivered recommendation regarding

business priorities; and advised business units with options, risks, and

costs versus benefits. Employed knowledge of data processes on extraction,

transformation, and loading (ETL) processes.

Team Building and Supervision: Organized workloads of other team members;

oversaw milestones and critical dates; established potential issues of

schedule; and mitigated risks. Stabilized communication with software

vendors in order to ensure that critical patches, updates, and upgrades

were applied.

GILCHRIST & SOAMES - Indianapolis, IN

Business Systems Analyst Aug 2001-May 2003

General Operations Management: Assumed full responsibility in gathering

requirements; developing code; performing testing; as well as debugging and

installing programs in order to assist current applications in an AS/400

manufacturing environment. Presided over the utilization of ShowCase Query

and Report Writer in collecting data from BPCS, while leading the

formulation of custom reports and forms for various departments.

Conflict Analysis and Resolution: Administered business planning and

control system (BPCS) and technical support by determining and resolving

issues.

Strategic Planning and Development: Conducted necessary reviews and

documented business processes in researching and establishing efficiency

and productivity improvements; presented instructions and training to the

end users.

Education

Master of Science in Systems Engineering, Graduated with honors 2012

Regis University, Denver, CO

Bachelor of Arts Computer Applications and American Studies, Graduated cum

laude 1997

University of Notre Dame, Notre Dame, IN

Professional Development

Training

Leadership Education and Development (LEAD) - Lacy Leadership Association

Oct 2012

Leadership Development Certificate Program - Indiana University-Purdue

University Indianapolis, Indianapolis, IN Mar 2012

Management and Supervisory Institute (MSI 2.0) - Ivy Tech Community

College, Indianapolis, IN Jun 2010

Certifications

Project Management Professional (PMP) - Project Management Institute (PMI)

Aug 2012

Lean Six Sigma Green Belt (LSSGB) - Purdue University, Lafayette, IN Jan

2012

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