Customer Service Manager

MOHAMMAD A ALI

**** ********** **

ALEXANDRIA VA 22310

CELL: 703-***-****

Tel: 703-***-****-Home

Email: **************@*****.***

.Founded and operate highly successful international travel and

Tour company catering to small and medium-sized Travel Agencies

and local leisure clients.

.Built start-up company from ground up .

.Provide clients with hands on personalized service for business,

special program, and leisure travel, both domestic and worldwide.

.Meeting and event planning service covers all aspects of

arrangements, from local and air transportation to lodging,

conference center booking, and any special requirements.

.Worked with clients to determine space and lodging requirements,

and special requests, such as visas, passports, meals,

entertainment, automobiles, tours, and programs for wives and

children.

.Negotiate all transportation, lodging, event, and conference

contracts.

.Developed and implemented all operational and financial policies

and procedures. Oversee team of sales and customer service

specialists, and manage all finances, ARC payments statements,

budgeting, payroll, P&L, billing, and advertising.

.Experienced in all telecommunications and computer systems, and

performed employee training. Top class Travel Agency Manager with

great experience managing a profitable branch operation consistent

with company standards in the areas of developing new business

through an active new sales program, customer service, agent

productivity, profitability, and operating procedures.

PROFESSIONAL ATTRIBUTES

I have 20+ years' experiences in Travel Agency business, Travel

Agency Accounting, Airline, Car, Hotel and Reservations,

Ticketing, Airline Reservation Rules including Current TSA

requirements. ARC Statements, Business Management, New Employee

Screening, Managements, payrolls, Accounts and Direct Marketing,

Experienced in many Airline Reservations systems Saber, Amadeus

and World span. My entrepreneurial experience as owner and

operator of two fully accredited Travel and Tour Company managing

the whole business, marketing customer relationship, Inventory,

employee Payrolls. My travel agency was Airline ticket stock

holder and wholesaler of several major airlines.

Excellent professional background. Financial and business

management experience. My Computer proficiency including

experience in Quick Books pro, accounting soft wares. Proficient

in Excel, Word, Lotus123, Hotel reservations and Night auditing,

Hotel system opera, NCR, and many other soft wares. Facilitate the

interview process, including execution of all new hire paperwork,

screening of new hires into HR systems Have great people skills,

professional, friendly and have very helpful attitude towards all

customers and co-workers. I am very Flexible and Self-motivated

and can work independently. Highly organized, problem-solver, self-

starter, detailed-oriented, dependable, versatile, and

trustworthy. Can accurately maintain all financial records, both

electronic and hard copies, all paper work independently, and can

handle multiple tasks and responsibilities.

My Computer proficiency including experience in Quick Books pro

accounting software and other accounting soft wares. Microsoft

Word, Microsoft Excel, Hotel reservation and auditing system

opera, NCR, Airline reservations systems Saber, Amadeus and World

span. Experienced in accounting soft wares including Quick

books Pro Lotus,words,Excel and many other accounting and property

management soft wares preparing all the payrolls returns including

940,941 and other management related financial reports.

My working experiences as Asstt Controller for a restaurant

management group owned by Mr. Blackie Auger, a renowned D.C.

restaurateur. My duties include restaurants book keeping, cash

audits, Banquet, Customer direct billing, account receivables.

Weekly /Monthly sales analysis, preparing Payrolls,940, 941 and

other payroll returns, Inventory, other management financial

reports to the owner. I have great people skills, professional,

friendly and have very helpful attitude towards all customers and

co-workers. I am very Flexible and Self-motivated and can work

independently. Highly organized, problem-solver, self-starter,

detailed-oriented, dependable, versatile, and trustworthy. Can

accurately maintain all financial records, both electronic and

paper, work independently, and handle multiple tasks and

responsibilities

WORK EXPERINCES

Econo Tours Inc

Owner/General Manager

944 South Wakefield Street, Suite # 201

Arlington VA 22204

Tel: 703-***-****

From 1998- August2010

International Travel and Tours

Owner/General Manager

3711 Columbia pike

Arlington VA 22204

Tel 703-***-****

From 1988-1995

Auger Enterprise

Asstt controller/ income Auditor

Feb1982- Sep 1995

Marriott 22nd NW st Washington DC

Blackies House of Beef, Deja Vu Washington DC and Virginia

22nd and M Street NW

Washington D.C

Tel: 202-***-****

Georgetown Dutch Inns of America

D/B/A Georgetown Dutch Inn

Georgetown, Washington D.C

Night auditor/Front Desk Agent

Dec 83- June84

Holiday Inn Inc

Night Auditor/Front Desk agent

Jan 83-Dec 83

2102 Wisconsin ave

Georgetown Washington DC 2007

SunTrust Bank

Customer Service Rep/Senior Bank Rep

Roslyn Branch

Richmond VA

1987-1990

EDUCATIONS:

Studied MBA from South Eastern University Washington from from 1982.1984

but not completed.

BA from Dacca University

LANGUAGE SKILLS:

Speak and understand beside English, Urdu, Hindi, Bangla and Spanish

NATIONALITY US citizen

Notary Public for last thirty years.

REFERENCES Available upon

requests

Flexible in Working Hours and days. I am a Team Player

Contact this candidate