Customer Service Accounts Payable

Tanya MacPherson

****-*** ****** **. **********, On L7S 1X6

289-***-**** *********@*******.**

Objective

Secure a position that will utilize my knowledge and experience in Accounting with

an organization which will provide growth and development opportunities in the

future

Qualifications Summary

Major career achievements have come from positions with the responsibility for

ensuring accuracy of information

Exceptional organizational skills with the ability to multitask

Experienced in active listening, with excellent communication skills and providing

superior customer service.

Proficient with Microsoft Office System (including Microsoft Word, Excel, and

Outlook) and QuickBooks

Professional Experience, B urlington 2012 to Present

Administrative Assistant

Receive maturity paperwork by mail or fax which has been forwarded by a

Subscriber of an RESP. Review the documents for completion and accuracy and

once confirmed that the forms are complete, ensure forms are scanned into the

database. Payment is then processed according to the maturity date

Advise Customer Service Supervisor of incomplete documents in order that

Subscribers can be contacted in a timely manner to inform them of any

deficiencies

Generate computer printed cheques for maturities, cancellations and bankruptcies

and merge letter statements to accompany cheques

Ensure all cheques are signed and mailed according to standard procedures

Sapna Kumar State Farm Insurance, Burlington 2011

General Office Clerk

U pdated client files by entering pertinent data into the Computer

customer satisfaction

Responsible for retrieving all messages and following up with clients accordingly

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O ntario Auto Salvage, Oakville 2008 to 2010

Accounts Payable/Accounts Receivable Administrator

Processed accounts payable which involved maintaining accurate vendor

statements, communicating with vendors to resolve questions on invoices,

generating aging report as required to identify current items due for payment and

issuing cheques to vendors

Managed accounts receivable which involved reviewing invoices, preparing and

forwarding statements and aging summaries to customers, and collecting payment

Responsible for preparing financial statements for the month end and year end

reporting cycles

C onducted research on any new accounts before opening and closed any accounts

as required

Atlantic Auto Body, Mississauga 2004 to 2008

Accounts Payable Clerk

Responsible for accounts payable for 12 companies which were associated with

Atlantic Auto Body using QuickBooks

Posted sales journals, reconciled vendor statements and researched variances

Produced reports for management including expenditures and loss and profit

Trained new employees on computer systems and Quickbooks

First Aid Zone, Mississauga 2002 to 2004

C ustomer Service Representative

Responsible for opening and closing store according to procedures, balancing cash,

and depositing cash in bank account

Assisted customers with medical supply purchases

Purchased stock and maintained inventory levels to ensure appropriate cash flow

Manulife Financial, Mississauga 2001 to 2002

Receptionist

Responded to incoming calls and directed clients to the appropriate de partment

Scheduled appointments for Sales team members with clients

Responsible for inventory and ordering office supplies and equipment

References

Available upon Request

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