Management Mental Health

Tonia Lee-White **** Freeman Dr Sanford NC *****

919-***-**** ********.*****@*****.***/ ******.*****@*****.***

SUMMARY:

Led division's staff of 1200 in core trainings that tripled profit &

productivity over 10 year span, technological use, morale, strategic

planning, budget reduction, product development, market research/marketing

campaigns, increased funding allocations for employer/employee development.

Facilitated treatment for population of severe suffers of mental illness

with outcomes favorable over 700 contacts 93% in ten year span. Manifested

94% terms of contracts & proposals within company's desired goals. Produced

communications, public relations campaigns conducive to 33%+ profit

increase. Worked in multiple industries simultaneously and produced

superior results with time management, prioritization, reliability, and

strategic planning core competencies. Recruited thousands of candidates

assisted in multi- million dollar fundraising, & helped university

executive achieve long term goals.

ACHIEVEMENTS:

. Equipped 1200 employees with skills base w/ 99% targeted outcomes,

productivity, efficiency Assisted 500 students in achieving

educational goals w/ 93% with above average to excellent grade

reports; had 90% documented successes in end of grade formal tests

. Assisted 40 million dollar biennial fundraising drive for

university/students

. Passed 75 or 99.5% of federal, state. local audits; Met documentation

deadlines 99.9% created, updated health treatment plans oversaw health

database within 100% government regulations

. Placed 99% of child clients 125 with severe & persistent mental

illness within 3 days

. Met 95% Medicaid audit standards and local management entity standards

. Recruited and wrote 3500 contracts to employer and prospective

candidates liking 90% success rate; Ensured 33% profit increase with

120% productivity output from division $15 million to $28 million,

200K production to 300k production

. Produced 98% favorable public relations campaigns and communications,

media with community, vendors, political decision makers; resolved

conflicted negotiations, contractual terms, work agreements, employee

disagreements in 750/810 interactions; Analyzed, defined, streamlined,

allocated market research results and brought in 5000 new clientele,

40% increase

SKILLS:

Management; Project Management; Planning; Development; Employee

Relations/Human Resources; Compensation; Sales; Marketing; Contracts;

Research; Presentations; Procurement; Numbers Reconciliation; Product

Development; Merchandising; KRONUS Workforce Management; DATATEL; Audit

Review, Budgeting; Performance Management; Negotiation/Mediation;

Operations, Public Relations; Corporate Ethics; QuickBooks;

Contracts Negotiations; Research & Analysis;

Records Management; Budget Reduction; Resources Allocation; Facilitation;

Advising; Diversity; Recruiting; Admissions; Operations Management

Training/Instruction; Consulting; Recruiting/Selection; Quality

Improvement; Facilities Management; Internet; MS Office;; E

Commerce/Internet; Database Management; Analytics; Logistics: Medical

Billing/CPT/ICD-9

EXPERIENCE

Voiced Connections NC.

2003-

Director Facilitation/Training, Employee Relations Market Research &

Communications -

. trained, managed administrative staff of 55; developed marketing

budgets $500000; coordinated QI measures & audits bimonthly,

quarterly, and biannually; oversight corporate ethics, employee

relations, product development, merchandising

. created marketing materials for 300 campaigns; led, presentations;

facilitated & managed public relations activities; led engagement and

strategies as lead consultant

. researched market, provided strategic planning, conflict resolution;

developed business/increased market shared

Central Carolina Community College Sanford, NC. 2010-

2012/2003-2006

ESL/GED; Compensatory Education/ HRD/ABE Instructor Instructor-

. facilitated student level completion 98% success; taught life skills,

career readiness curriculum; oversaw LEIS, TABE. CASAS; advised,

mentored

. provided instructional design & curriculum development, assessed,

provided basic skills

. taught prevocational, resume application, MS Word; provided reading

tools

New Beginnings/Therapeutic Alternatives, Inc. Randolph & Guilford County

NC. 2009-2012

(Clinical) Community Support Coordinator/QMHP-

. met client needs with 95% client and agency approval; provided case

management, documentation & oversight in mental health; counseled 55

child and adult clients; oversaw evidenced based tx

Freedom House Recovery Center Chatham County NC.

2008-2009

(Clinical) Community Support Coordinator/QMHP-

. met client needs with 95% client and agency approval; provided case

management, documentation & oversight of 80 clients; counseled child &

adult clients & families in mental illness, substance abuse

Mental Health Association in NC/Lee-Harnett Mental Health Authority

Sanford, NC. 2005-2007

(Clinical) Community Support Coordinator/QMHP-

. met client needs with 95% client and agency approval; provided case

management; hired, trained, supervised staff; counseled, clinically

monitored 75 adults clients with mental illness/developmental

disabilities, substance abuse

. oversaw audits 99.5% success performed intake & assessment; planned

therapeutic activities; coordinated community & client outreach

efforts

. researched & referred agencies; managed operating budgets within

program; oversaw transportation & scheduling

. performed interventions, selection of residential candidates;

documented cases, strategy; oversaw evidenced based modules

. performed pre-billing audits & oversaw account third party payees &

Medicaid billing ; ensured quality

Harris Los Angeles, CA.

2001-2003

Facilitator & Executive Operations Officer -

. met client needs with 95% client and agency approval; hired, trained,

managed/ evaluated staff of 1000; implemented & division guidelines

for 3000 employees; product development, merchandising; oversaw

audits; ensured efficacy & production standards; facilities and

corporate ethics oversight

. created SOP manual, operating budgets of $25 million; oversaw

schedules, compensation/ promotion; developed business/increased

market shared by 8000

. researched, developed, coordinated, implemented, assessed

instructional, training materials with 98% employees gaining core

competencies; acted as senior lead consultant

NCDPI-- Harnett County Schools Lillington, NC.

1999-2001

Teacher/Special Education Teacher-

. provided instruction to 125 students in language arts, social studies

in a regular 8th grade education classroom; advised, mentored; taught

6th-8th grade special education curriculum math, science, language

arts, & social studies to students with developmental disabilities

creating Individualized Educational Plan records with 95% error free

A.L.M.S. Rehabilitative Company Los Angeles, CA.

1997-2000

Assistant Director of Counseling-

. oversaw case management to 300 clients; worked with adult & children

Axis I clients w/ mood psychosis, personality, substance, DD, brain

injury and trauma, disorders, SA; deficiencies in life domains;

oversaw evidenced based treatment

. oversaw QI; trained counselors; oversaw documentation & client

relations & Medicaid billing, audits

D.G. Brookes Firm

1996-1997

Legal Analyst-

Analyzed up to 2000 pages of documentation; provided case notes, history,

organized and stored data for immediate legal case review favorably 99%

EDUCATION:

Bachelor of Arts, Linguistics & Psychology. University of Southern

California, Los Angeles, CA. Minor: Sociology (Pre-Law) Global Research

CERTIFICATIONS:

Qualified Mental Health Professional; Qualified Developmental Disabilities

Professional; Qualified Mental Rehabilitation Professional

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