Administrative assistant

Mekia Natasha Neal

*** ******* ***.

Louisburg N.C. 27549

919-***-****(cell)

*********@*****.***

Professional Summary:

Experienced Customer Service Representative with strong leadership-

relationship building skills.

Meticulous customer service representative, excellent at juggling

multiple tasks and working under pressure. Broad industry experience

in inbound/outbound call center, appointment setting, technical

support, issue resolution, billing inquiries, collections and data

entry.

Ethics oriented Customer service representative with over 4 years

professional experience known for commitment to the customers

Core Qualifications:

Demonstrated the ability to interact effectively with customers on

their issues and concerns

Excel in areas of communicating with customers with positive attitude

Outstanding interpersonal skills

Strong verbal communications

Issue Resolution

EDUCATION

Miller- Motte Community College (August 2009- Present)

Durham Beauty Academy March 2009-June 2009

Transfer to Miller Motte (Cosmetology)

North Carolina Agriculture and Technical State University August 2006-

December 2008

Completed 2 years

Graduation Date: May 2010

Southeast Raleigh High School

Graduated: May 26, 2006

ACADEMIC ACHIEVEMNETS

? North Carolina Governor's Page, Fall 2005, and Spring 2005

? Nominated for student ambassador for High School Students, August 2004

? Selected Who's Who Among American High School Students, sports edition

(National Ranked High School Step team placed 2nd)

? Voted State Gleaner Matron for Piedmont Region, July 2004

? Nominated Most dedicated cheerleader, 2001- 2002

? Voted State Gleaner Associate Matron, June 2003

? National Honor Society, 2006-2007

? N C A&T SU Honor system ( 2006-present)

WORK EXPERIENCE

Xerox Corporation

. Sept,2011- present inbound and outbound call center)

Assist any Humana Medicare members with any benefit questions and

processing dental claims also assist with mail order pharmacy orders,

medical billing and enrollment

HIPPA certified

Medicare Trained

ACS-Xerox

. May 2010- Sept,2011 ( technical support call center)

Assist sprint customers with any technical support issues with mobile

devices or internet equipment

Centralized Showing Services

. April 2008-October 2009 (customer service, call center)

Handles incoming and outgoing calls

Assist listing agents and sellers with selling their homes

Assist any caller that comes in contact with the call center at a

quick and courteous way

Salon Se Swa

. August 2007-2008 ( Shampoo Technician)

Shampoo clients hair with the products used from the salon

Incitement Teleservices

. January 2006-Febuary 2007 ( Telemarketer, call center)

Set appointments for businesses to set-up their display for credit card

usage in their businesses

Integral Services

. December 2005- February 2006( Professional Fundraiser for Barrack Obama,

call center)

Fundraising for Barack obama campaign

Raised money for the campaign to assist on functions

Lowe's Food

. March 2005- August 2006 ( cashier)

Assist customers on check outs

Handled cash

Bo jangles

. May 2004- August 2005 ( Drive-thru and Front line cashier)

Ran the front line and Drive-thru/cash register, packed food

Volunteer work

? Cleaned homes for the elderly

? Help with Christmas Giving Celebration for the elderly

? Work as babysitter

? Served in Downtown Raleigh Soup Kitchen

? Visited Women's Prison

? Worked in Franklin Regional Medical Center ( Physical Therapy department)

SKILLS

? CPR and First Aid Certification

? PowerPoint

? Web Page Designer

? Medical Terminologist

? Excel

? Spreadsheet

EXTRA-CURRICULAR ACTIVITIES

? Med Club, 2005-2006

? HOSA ( Health Occupation Students of America), 2006

? National Award Winning Step Team, 2004-2006

? FCCLA ( Family Career and Community Leaders of America), 2005-2006

? North Carolina Youth Gleaner Department, 1997-2006

? Kabala Court #67

? Iota Gamma Sorority

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