Customer Service Sales
Resume:
Tajammul Ahmed
*****.*****@*****.***;
Date of Birth: 14 July, 1978
RETAIL PROFESSIONAL
SALES & MARKETING RETAIL OPERATIONS CUSTOMER RELATIONSHIP MANAGEMENT
Seeking a challenging career in a dynamic and leading retail organization that would provide avenues to display
my talent and achieve personal & professional goals.
PROFILE
Over 8 years of demonstrated expertise in managing retail operations across various prestigious brands
like Puma, Ucb & Reebok.
Dynamic and highly energetic professional with well honed skills in managing client relationships
and large teams.
Experience in analyzing the customer requirements & expectation and predicting market trends.
Possess natural flair for building relations, customer service and achieving optimum level of
customer satisfaction.
Results oriented leader committed to inspire and motivate team members, successfully manage
multiple priorities, and perform under pressure in a fast paced, rapidly changing environment.
An effective team leader with exceptional communication, analytical, interpersonal and
coordination skills.
FUNCTIONAL STRENGTHS
Sales: Design and implement various strategies, Display, Customer Interaction, Promotional Schemes to
improve the footfall and profits.
Retail Environment Management: Ensure general hygine of the stores in terms of cleanliness and
upkeep. Also maintain staff discipline with regards to personal grooming, timings, and customer service.
Visual Merchandizing: Ensure a proper visual merchandising at stores as per the SOP.
Asset Management: Monitor cash and credit sales, expenses and stock reports on a weekly basis to
ensure smooth running of business.
Relationship Management: Interact with the customers to understand their needs/ requirements while
assisting them for the required services and maintaining customer relationships to build the future
perceptiveness. Assiting the organization in building a database of loyal customers and communicating with
them on a regular basis.
Team Management: Provide effective and inspirational leadership to ensure employees motivation and
utmost customer satisfaction. Designing and implementing trainings to enhance the skill level of team
members in the field of product knowledge, selling skills and customer care.
Customer Management:Ensuring customers at stores are being attended and offered assistance in their
shopping.Handling all customer problems personally and ensuring customer satisfaction as first priority
Building a database of loyal customers and communicate with them regularly for their requirements and
informing about schemes and promotions happening in the store .
Tallam ventures (Levis)
From Sep 2012
Current Job Profile
ASM :
Responsible for the growth of the existing store.
Co ordinating with the company towards the requirement of stocks & ensuring to receive the produts on
Time.
Cut down on the expenses to bring in profitability.
Implementing Incentive schemes for staffs to motivate them to sell more.
Planing for liquidation of stocks or non sellers,by providing inputs to team & also rewarding them on the
Same.
Taking care of all operational & administrational issues.
Reebok India Pvt Ltd, BANGALORE ( Mar 2011 – Aug 2012 )
REO (Retail Excellence Officer), Bangalore
Job Responsibilities:
Financial :
• Increase Revenue – Grow existing formats, Achieve nos. for key growth stores, Increase SSPD &
ABV
• Reduce Costs – OPEX control at budget level, Discounts within the Budgets.
Customer Service :
• Superior Shopping Experience – Staff grooming & interactions, Store maintainence & VM standards.
• Product Availability – Interact with the buyers & planners for stock availability at each stores.
• Brand Satisfaction Return/Exchange poilicy as per SOP, timely resolutions of complains and actions
on feedback, weekly feedback report.
Operation & Processes :
• Process Efficency Weekly activity, Staff productivity measure, Store opening checklist, Staff
attrition, stock loss, Timely completiton of New Projects.
• Ensure Robust IT Process – Ensuring proper Day open & Day Close operation, Data synchronisation.
Learning & Growth :
• Capture customer insights – Gather customer feedback, keep track on movement in competiton
brands.
• Gather market intelligence – Track whats new in the market, business track of competition.
• Competency Development Conducting Training sessions and adeharance to frequency, identify the
need of training of the staff’s.
EMPLOYMENT CHRONICLE
UCB, BANGALORE ( Sep 2007 – Feb 2011)
Cluster Manger Bangalore
Job Responsibilities
Sales : Accountable for maximising sales by exceeding customer expectation & ensuring the delivery of
International shopping standatds.
Tasks:
Achieves the assigned targets on the floor.
Proper breakdown & communication of Daily Targets.
Assists store managers in outlet plans & expenses.
Educating the team on the Best Sellers & their individual KPI
Analysis:
Movement of stocks to different stores meeting the requirements & ensuring the liquidation of
Inventory.
Puma, BANGALORE ( Jul 2006 – Sep 2007 )
Store Manager
Job responsibilities
Increasing the sales by identifying the fast sellers.
Having sufficient inventory of fast sellers & to ensure we get the desired stocks on time.
Break the targets & assign the same on an individual strength.
Handling customer grievances.
Assigning the duties to team on the basis of there capibilities.
Training & motivating the staffs for excellent customer service.
Reebok . ( Jan 2005 – Jul – 2006 )
Store In charge
Handling the store in the absence of the store manager.
Ensuring the VM standards in place with the daily briefing with the team.
Assign the targets for the given day & the plan to achieve the same.
EDUCATION CREDENTIALS
Bachelor Of Commerce
Vishwa Bharti University 2004
PERSONAL DETAILS
Languages Known: English, Hindi, Urdu, Kannada and Tamil.
Correspondence Address: No.63,’B’ Street,Old Korchar Palya,Shivajinagar,Bangalore – 560051
Alternate Email Id: ***.*******@*****.***;
Ta
jammul Ahmed
Contact this candidate