Real Estate Manager

JOPHIEL NORMAN

Chicago, IL • 708-***-****• ********@*****.***

Multi-faceted IT and business professional seeks to utilize educational background, business and IT experience, as well as

exceptional communication and project leadership skills to exceed client expectations.

SKILLS

SQL SharePoint collaboration Building Ajax components

with Adobe Spry

MySQL Data entry and Retrieval

Market Analysis

Advanced Spreadsheet Microsoft Office Suite

Functions Financial Planning

HTML Programming

Assistance

Oracle Database Photoshop

Structures Adobe Flash

Change Management

PROFESSIONAL EXPERIENCE

CENTURY21 ALL-PRO, Kansas City, MO November 2012 to Present

Licensed Real Estate Salesperson (Independent Contractor)

Ensure conditions of purchase agreement are met upon closing

Prepare Market Analysis to ensure pricing accuracy

Coordinate property closings as well as oversee signing of documents and disbursement of funds

CERNER CORPORATION, Kansas City, MO July 2011 to June 2012

Technical Support Analyst (Cerner Millennium PharmNet)

Communicated technical and complex information to applicable audiences both internally and externally

Created and ran test scripts using CCL (SQL based language) to ensure application runs as expected

Created and ran CCL ad-hoc and advanced queries to retrieve data and generate reports

Recreated issues in front-end application and retrieved back-end data via CCL to verify data integrity

Created and edited update statements for clients to run via CCL or SQL

Worked individually and in teams to recognize negative performance trends that caused application

failure

Adapting processes for global clients (healthcare providers, healthcare professionals, stakeholders, etc.)

Uploaded application information to SharePoint based system

Collaborated with software engineers to create Change Request Documents

Worked with software developers for agile software development projects for multiple pharmacy

applications (PharmNet and RxStation)

During application implementation (GoLive) received and conveyed client feedback during each change

implementation

Used functionally and technically advanced techniques for Root Cause Analysis

4M WORLD TECHNOLOGIES, Elgin, IL May 2011 to July 2011

Intern

Worked directly with marketing manager to help create and implement online marketing campaign.

Worked on intern team to create 2nd company database using MySQL

Developed elements of company website to integrate connectivity to company database

Developed and updated company informational and visual elem ents of company website

EASTERN ILLINOIS UNIVERSITY, Charleston, IL August 2008 to May 2011

ITS Student Special Assistant (Desktop and Network Support)

Provided PC and network support to all faculty, staff, and students

Remote access of client computers to troubleshoot software as well as hands -on troubleshooting

Updated internal ticketing system with PC solution steps and guidelines

Checked Registry settings and made changes as needed to resolve client issues

EDUCATION, LICENSES, & CERTIFICATIONS

EASTERN ILLINOIS UNIVERSITY, Charleston, Illinois May 2011

B.S.B - Management Information Systems

Microsoft Technology Associate: Security Fundamentals

Licensed Real Estate Salesperson: Missouri

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