Customer Service Manager
Resume:
Kimberly J May-Horne
Raleigh, NC 27610
Phone: 252-***-****
****************@*****.***
Objective:
To obtain a position that will allow me to demonstrate my talents and past work experience. I’m
also looking for growth opportunities and to enjoy a career with your company.
Professional Profile:
Customer Service-Analytical and organizational skills, quality service, and experience in
dealing with the public. Call center experience, excellent customer-relation skills, and case
management. Effectively, in systematically analyzing facts, and developing alternative courses
of action in order to increase productivity. Abilities to multi-task and problem solving in high-volume
production environment. Self-starter with a participative style of leadership. Excellent
Have Great Written, customer-relation, and verbal skills. And has the ability to access and navigate
through
Several computer programs, and applications. Detail oriented and quality professional trained
in medical administrative support. Successful track record of handling complicated assignment
and administrative/clerical requests. Highly experienced in posting deposits, payments and
reconciling with a high degree of accuracy. Offer solid foundation in software applications,
database management, and data entry; proven ability to readily master new technology.
I am dedicated to maintaining strict confidentiality.
Key Administration Skills:
MS Excel, MS Word,, Medical Terminology, Medical Insurance, Online Claim Submission,,
Keyboarding, Medical Billings, Internet,10 Key, Management, Confidentiality, HIPPA,
Completed authorizations.
PROFESSIONAL EXPERIENCE:
CVS Caremark/The Fountain Group 10/01/2012- 02/28/2013
Customer Service Rep,Med D trained and certified, Rx refills, Discuss Plan Designs, Collections of
Premiums, Subject Matter Expert, Enrolled members into prescription drug plans, Request PA(prior
authorizations).
CVS Caremark/Nesco 11/15/2011- 03/29/2012
Prepared prescriptions for shipment prepared billing and completed the overview of the
Premiums. Customer Service Rep,Med D trained and Certified, and Medicaid. RX refills, Plan Designs,
Premiums, collections,
Jordan & Associate 12/02/2010- 09/23/2011
Billing, Insurance Claims
AR evaluation, Request Insurance Documentation, Payment Posting, Have the ability to navigate
through all scripts, Request Pre Authorization for medical procedure, Correct Coding issues,
Scheduling for patients. Correct and process any insurance with correct documentation.
Liberty Taxes 01/10-4/10
Prepared, and completed customers’ income tax returns. Customer service clerk, and also
communicated within other staff members
.
Internet Zone 06/03-12/09
Manager
Manage a staff of 12, Scheduling, Payroll. Help customers access the internet correct any
computer issues.
ABC Phones 01/01-05/03
Manager
Activation of cell phone, Trouble shoot cell phone, Customer Service able to multi-task by
answering phones running credit application and flashing phones.
Tyson Foods 05/00-12/99
Shipping and Receiving Clerk, Fork Lift operator, load and unload product, and having
accountability of shipment.
Walsh Lumpkin 12/99-05/00
Shipping and receiving clerk.
Education:
Administration Business/Health Management Ashford University online-San Diego, CA
Professional Coder/Health Care Administration UMA Online
Graduation May, 2012
References upon Request
Contact this candidate