Management, Data Entry, Customer Service, Human Resources
Resume:
SIEDA K. WALKER
VINELAND, NJ. 08360
OBJECTIVE:
TO OBTAIN AND SECURE A FULL-TIME POSITION, WITHIN A HUMAN SERVICE ORIENTATED
COMPANY THAT WILL UTILIZE THE TRAININGS AND SKILLS, THAT I HAVE ACQUIRED
THROUGHOUT MY YEARS OF EMPLOYMENT.
EMPLOYMENT HISTORY
May 2006 to Present - Elwyn of New Jersey, Vineland, NJ
Job Skills Teacher/Training School Industries Instructor and Group Home Counselor - Assist, support, and
teach individuals with disabilities in a Vocational School setting and Work Training Programs. Assist,
Support and Teach individuals in the independent management of their daily living skills. i.e. .personal
hygiene, personal health care issues, transportation to and from program sites, appointments and
community activities. Administration of all medications within prescribed time frames. Supervise and
regulate all activities and whereabouts of each individual at the level outlined in their Individual
Habilitation Plans. Documentation of all individuals progress on a daily basis through oral, written and
data entries.
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October 2010 to Present- Nesco Resource Temporary Staffing Agency, Melville, NY
Temporary Subcontractor- Positions Held:
: Human Resources/ Benefits Coordinator- ACS - A Zerox Company
Annual / Open Enrollment for Health and Welfare Benefits for new hires and existing employees.
Effectively operated multiple phone lines- inbound and outbound call lines w/ inquiries, pin resets, and
enrollments into various medical, dental and vision benefit plans and packages.
Explanations of levels of coverage, costs, prescription drug plans, plan designs and plan eligibility for
certain groups of employees in the many different job categories within the company.
Data entry. Creating interactions, cases and sub-cases to be reviewed and resolved by the core team
management.
Effective management of confidential client information.
August 2008 to January 2009 - Vineland Developmental Center, Vineland, NJ
Special Services-Temporary Direct Care Staff - Assist, Support and Teach individuals with intellectual,
physical, and behavioral disabilities, to live in a humane and caring environment, while promoting a better
quality of life in an institutional setting.
April 2008 to August 2008 - PAFACOM, Vineland, NJ
Group Home Assistant- Assist, support and teach individuals with intellectual, physical, and behavioral
disabilities, in the independent management of their lives on a daily basis in a group home setting.
May 1993 to Present- Manpower Temporary Services, Northfield, NJ
Temporary Subcontractor
Positions Held -Front Office Management- Seabrook House Outpatient Rehabilitation Program
Effectively operated multiple telephone lines/switchboard w/ inquiries, scheduling, collection and
recording of patient information.
Registered patients while responsible for assembly, maintenance and processing of patients charts.
Acted as liaison between physician’s offices and insurance companies.
Authorized and processed out-patient and in-patient pre-certifications.
Effective management of confidential client information.
Assisted with out-patient rehabilitation, as well with in-patient placement.
Responsible for accounts receivables and cash management.
Responsible for the replenishment of office inventory and stock.
Reported daily statistics to the corporate office via e-mail, telephone, and or live chat.
Data entry.
Human Resources Assistant- Atlantic City Convention Center
Assisted in the supervision of departmental staff.
Assisted in delegation and distribution of weekly schedules and daily staff assignments.
Orientated and trained prospective employees on their roles in various positions.
Compiled and reported weekly production levels to management.
Operated multiple telephone lines.
Data entry.
Reception and Secretarial- Seashore Gardens Nursing Home
Greeted all residents, staff and visitors upon entering facility.
Operated switchboard. General secretarial duties i.e...Lt. typing, filing, copying, mailroom, stocking and
inventory.
Developing and organizing activities and events for residents.
Acting liaison between residents, family, physicians, clergy and other outside entities.
Data entry.
Customer Service Rep.- Atlantic Electric
Answering telephones in a high volume call center relating to the processing of general inquiries,
complaints, billing and outages.
Data entry.
Telesales- The Press of Atlantic City
Increasing the circulation of the newspaper publication through telephone sales. Handling orders,
scheduling of deliveries, processing of inquiries, complaints and billing. Quality assurance.
Data entry.
EDUCATION
G.E.D. (GENERAL EDUCATION DIPLOMA)
Bridgeton (Adult Education) High School, Bridgeton, NJ- Graduated May 2001
Walden University Online Undergraduate Degree Program-
Currently enrolled as a Human Services Major- Specializing in Psychology
CERTIFICATIONS & TRAININGS
AMERICAN RED CROSS- FIRST AID & CPR 5/ 2012
CRISIS MANAGEMENT- ELWYN, NJ 5/ 2012
OVERVIEW OF DEVELOPMENTAL DISABILITIES- ELWYN, NJ 5/ 2012
MEDICATION ADMINISTRATION- ELWYN, NJ 5/ 2012
ABUSE & NEGLECT- ELWYN, NJ 5/ 2012
DANIELLE'S LAW- ELWYN, NJ 5/ 2012
FIRE SAFETY & EVACUATION- ELWYN, NJ 5/ 2012
HIPPA LAWS & LEGISLATION- ELWYN, NJ 5/ 2012
HOME PROVIDER CERTIFICATION- DDD (DIVISION of DEVELOPMENTAL DISABILITIES)
SKILLS & TRAININGS
MICROSOFT OFFICE SUITE
PERSONAL TELEPHONE TECHNIQUES, AVAYA SOFTPHONE SYSTEMS,
AVAYA INTERACTION CENTER (AIC), COMMON FRONT END (CFE) APPLICATIONS,
CONTACT MANAGEMENT SYSTEM APPLICATIONS (CMS), (ORACLE DATABASE)
CLARIFY PROGRAM SYSTEMS, KNOVA INFORMATION SYSTEMS,
REFERENCES
Robert Ennis- 856-***-**** / 856-***-**** / 856-***-****
Julieanne Caldwell- 856-***-****
Cecile Holley- 856-856-***-**** / 856-***-****
Karen Boyd- 856-***-****
Tiona Darkins- 609-***-****
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