Customer Service Sales
Resume:
Raleigh, NC *****
Heather R.Tomczyk 919-***-**** **************@*****.***
Objective
To obtain a position as an employee within a growing company that offers opportunities for personal, creative, spiritual and professional growth. The more money I can make you and me the happier I’ll be!
Profile
Committed to excellence; results-oriented, dependable professional experience in customer service and sales, working with children and running a business of my own. Excels in fast-paced environments as well as in supervising and motivating staff to increase productivity; Excels at establishing and growing a customer base through creative use of marketing tools; Works well independently and as part of a team. I have exceptional interpersonal and communication skills and proficiency in MS Word, Excel, and Photoshop. I’m learning Flash and I enjoy gaming and learning anything technologically new.
Professional Experience
I left dance teaching and Carolina Ballet to move to the Netherlands in Holland with my son. We were there for a few months and we loved it but we had to unfortunately return recently because of personal family reasons.
Carolina Ballet (2011-2013
Sales and marketing of professional ballet season performances
Daily communication with season ticket holders for retention
Daily communication with new member for sign ups
Holiday member donations and VIP donations
Group sales for schools, retirement homes and corporate rates
The Little Gym of Knightdale and Clayton/ instructor for dance and gymnastics all ages/ and the dance instructor at Tiger’s Den Martial Arts and Ballet.
(August 2010- September 2011)- Knightdale and Clayton gym
Manager/Lead Teacher/Dance Director (November 2007-June 2010)
My Gym Children’s Fitness Center
Responsible for excellence in all age classes 7wks-10 yr.
Developed creative movement/pre-ballet programs and choreographed/directed three full spring recitals as well as mini presentations
Set up accounts and taught mobile teaching units for preschools
Communicated daily with members and potential members
Daily office work including agreements, cancelation, emails, payments, programming for gym’s weekly classes, light photography and web work
Scheduled birthday parties and taught
Interviewed, trained new employees and
Planned fundraisers and open house events
Marketing strategies, internal and external
Assisted in karate class when needed
Web Assistant/Hostess (August 2006-November 2006)
North Ridge Country Club, Raleigh, NC
Marketing/Communications
Updated website information daily for calendar events, articles, photographs, restaurant menus
Communicated with members personally and via email regarding club questions, concerns and log in assistants
Photographed all events such as golf tournaments, charity events, award dinners, and luncheons
Photoshop and sequenced pictures to visually reflect articles written
Performed minor traveling tasks and errands as web assistant for superior.
Dictated messages from General Managers for mass emails to members or employees
Hostess in restaurant/ duties included nightly menu changes, greeting of members, take- out orders, and activities for children.
REGIONAL MARKETER (2005-Present)
Harbor Group International
Waterford Village/Triangle Point/Laurel Trace, Durham, NC
Woods of North Bend/Woodscape, Raleigh, NC
Worked in conjunction with various businesses in order to establish preferred business rates.
Established corporate housing by working hand in hand with management and clients.
Cross-advertised with local business in order to mutually drive revenue and increase visibility.
Created/Maintained and Distributed monthly informational packets for all customers and prospective customers.
Planned and Coordinated client functions in order to increase retention and familiarize new clients with the staff and benefits.
Created and proofed all advertising for the aforementioned properties.
RESIDENTIAL LEASING AGENT/ADMINISTRATIVE ASSISTANT (2002-2005)
Lynnwood Apartments, Raleigh, North Carolina
Increased occupancy from 80% to 95% in 2 months
Skilled in general office duties, including answering phones, filing, preparing correspondence, and greeting future/present residents. Input of renewals, posting rent, invoicing all bills.
Administrative duties included: weekly/monthly marketing reports, resident move in and move out, leases, input of renewals, posting rent, invoicing all bills.
FREELANCE MAKE-UP ARTIST (1998-2000)
Polisena Photography, West Palm Beach, Florida
Responsible for the overall make-up of the artist at the request of the photographer.
Performed general gaffer duties
Performed light office duties which included: answering phones, follow up calls, digital editing.
Education
Full House Marketing, Cary, North Carolina
Marketing/Leasing exposure
Wake Tech College, Raleigh, North Carolina
Business/Marketing study, 2005 to present
B/W photography study
Palm Beach Community College, West Palm Beach, Florida
Liberal Arts study 1994 to 1996
Jupiter Christian High School, Jupiter, Florida
4 year, 1993
Florida and Palm Beach Ballet, West Palm Beach, Florida
Study of classical dance and modern
Wake Medical Volunteer
Stuff of Love Volunteer
References
Multiple “Parent” referrals from past classes upon request
Paul Polisena/ 561- 471-3473 Polisena Photography
Shelli Moss/ 919-***-**** Harbor Group
Liz Uditis/ 919-***-**** Lynnwood
Brian Perkins 919-***-**** Corporate, Golden corral
Jim Casey/919-***-****/Carolina Ballet
Most gyms have since then changed to knew ownership or closed down due to economy.
Contact this candidate