Technical Support High School
Resume:
Sheryl Fuller
Dearing, GA 30808
**********@*****.***
OBJECTIVE: To be able to use my knowledge and skills to
further enhance the
assets of a growing and profitable
company.
EMPLOYMENT: May 2012 - Present, Independent Agent, employed
with Aflac. Duties include: selling
supplement insurance to businesses and
individuals. Working on 100%
commission.
February 2011 - May 2012, Business Data
Support Rep, employed with Knology.
Duties include: setup and troubleshoot
email, fiber, T1 and telephones.
Dec 2010 -February 2011, Network Support Technician,
employed with Rhodes Financial, Tax
SlayerPro call center. Duties Include:
Mapping network drives, adding
exclusions into security software, UAC,
installing updates, and networking
printers.
May 2000 - June 2009, Systems Administrator, employed
with McDuffie County Board of
Commissioners, Information Technologies
Department. Duties include:
1. Closely assist Information
Technology Director with day to day
operations.
3. Maintain, update and submit budget
and/or budget amendments.
4. Review invoices for accuracy and
completeness.
5. Sorts' documents by account name or
number and processes invoices for
payment.
6. Directs invoice processing,
verification and expense coding.
7. Examine records of amount due and
makes sure invoices are paid according
to terms.
8. Install, configure and support PC,
network based hardware, operating
systems to include: Windows, Cisco,
Exchange, Server 2003, AD and UNIX.
9. Troubleshoot and repair all problems
with hardware and software.
10. Provide technical support and
advice to support users.
11. Develop database and spreadsheets
to maintain a record of accountability
to include but not limited to
maintenance, budget and training.
12. Monitor network to confirm
standards.
13. Submit problem areas to appropriate
vendors and oversee repair progress.
14. Assist and train department
personnel in technical support.
15. Provide network performance
monitoring, reporting and evaluation.
16 Assist in development of network
standards and operational procedures.
17. Provide techniques to protect data
through physical security, anti-virus
methods and data backup.
18. Diagnosis and repair and/or
oversees the repair of hardware
failures; maintains inventory of
equipment and parts.
19. Provide ongoing maintenance of
existing network systems.
20. Apply troubleshooting skills to
problems at the local area network
level as reported by users.
March 1999 - May 2000, Computer
Technician, employed with CSRA RESA.
Duties included: Traveling to
countywide school systems for purpose
of maintaining upkeep of computers,
hardware/software installation, network
configuration, and maintenance of
printers.
January 1999 - March 1999, internship
with McDuffie County Board of
Education. Duties included:
installation of software, network
configuration, and PC troubleshooting.
EDUCATION: March 1999, graduated Augusta Technical Institute
as a Microcomputer Specialist with an
Associates Degree.
JOB RELATED Advance Access & Excel, Database
Normalization, Publisher,
SKILLS: Microsoft Office 97/2000/XP/2003/2007 Windows
2003/2008 Server, Active Directory,
Exchange 2003/2007, DNS, DHCP, Adobe
PageMaker 6.0, Visual Basic 5.0,
FrontPage, Accounting I-II. TCP/IP,
FTP, Advanced Browser/Client Settings,
Microsoft Outlook, Microsoft Office
Suite, Windows NT, advanced features of
Microsoft Internet Explorer, Microsoft,
Outlook Express,Quickbooks, and WS_FTP,
Firewalls, Cable/DSL Modems, Router
Configurations, Upgrading & Repairing
PC's, Windows
95/98/NT/2000/2003/Vista/7, server and
Cisco Network Fundamentals including,
hubs, routers, switches, cabling and
active directory.
ACHIEVEMENTS: *Dean's List honors for academic excellence,
June 1998, September 1998, and January
1999.
*Who's Who Among American High School
Students, 1991.
*Submitted as member of National Honor
Society, 1990.
REFERENCES: Available upon request
Contact this candidate