Customer Service Assistant
Resume:
D AN I E L L E M. R ICE
*** ******* * * ** Road, M ullica H ill, N J 08062
Cell 856-***-**** Home 856-***-****
**********@*****.***
SUMMARY
I am a Senior Master of Management candidate that is interested in leveraging my outstanding communication skills,
creative attention to detail, superior organizational skills and proven exceptional customer service experience.
Successfully demonstrates leadership and team building experience in bringing groups together to succeed.
E D UCAT IO N
Goldey-Beacom College, Wilmington, D E
E xpected 2013
Master in Management
GPA: 3.95
Goldey-Beacom College, Wilmington, D E
M ay 2012
Bachelor of Science Business Management
GPA: 3.55
Related Course Work: Intercultural Communications, Personality Theory, & Business Policy and Strategy
EXPER I E NCE
Goldey-Beacom College/ Student Affai rs Office
M ay 2012 - P resent
Graduate Resident Assistant
• Manages four Resident Assistants who oversee 110 residents
• Maintains the receptionist function of the Student Affairs Office: answering phones, filing, check requests, etc.
• Creates meeting agendas and conducts the weekly Resident Assistant (RA) meetings
o Delivers key messages from Director of Housing and Residence Life to students and RAs
T utor/Lab Assistant M ay 2012 -
P resent
• Proctors tests in Goldey-Beacom College’s Academic Resource Center
• Tutors students in Goldey-Beacom College’s tutorial center: Math, English, etc.
• Assists students with internet and account information
D AN I E L L E M. R ICE
388 Lincoln M i ll Road, M ullica H ill, N J 08062
Cell 856-***-**** Home 856-***-****
**********@*****.***
Resident Assistant A ugust 2011 - May
2012
• Managed a floor of resident students. Approximately 30 residents
• Created flyers and bulletin boards to effectively market new activities for college students
Pa rty Heaven, Tu rne rsville, NJ M ay 2009-
A ugust 2011
Decoration Coordinator
• Created over 400 arrangements on a monthly basis for parties, corporate events, graduations and fund raisers
• Coordinated over 150 customer orders on a monthly basis with 100% accuracy
• Assisted an average of 50 customers weekly with coordinating party/event details and supply selection
• Opened store on a regular basis to set up and prepare for daily operations
• Handled over $1000 daily cash and credit card t ransactions for customer purchases
South Ha r r ison Li ttle League, South Ha r r ison, N J
A pril 2007-May2007
Assistant Softball Coach
• Coached a team of 14 girls ranging in age from 9 to 11
• Taught players fundamentals of hit ting, fielding, throwing, stretching, offense and defense and team
sportsmanship
• Prepared players for 15 competitive games
ACT I V I T I ES/ACH I E VE M E N TS/AWARDS
• Vice President of the GBC Association of Latino Professionals in Finance and Accounting Member (ALPFA)
2012- Present
• Vice President of the GBC Society for H uman Resource M an agement Member (SHRM)
2012- Present
• Secretary/Treasurer of the GBC Jaycees Junior Chamber Chapter 2012-
P resent
• Who’s Who Among Students in American Universities and Colleges Award 2012 &
2013
• Inducted into Kingsway Regional High School’s Wall of Fame 2012
D AN I E L L E M. R ICE
388 Lincoln M i ll Road, M ullica H ill, N J 08062
Cell 856-***-**** Home 856-***-****
**********@*****.***
• Fulmer Leadership Award 2012
• Secretary of the Student Athletic Advisory Committee (SAAC)
2010 - 2012
• Goldey-Beacom Softball 2008 -
2012
o Personally holds 12 softball records and inclusion in the 100th career hit club 2008 -
2012
o Recognized twice as Team MVP by the NCAA 2010 - 2012
CO MP U TER SK I L LS
Proficient in Microsoft Word, Excel, PowerPoint and Outlook
R eferences
Bernadette Wimberley
Dean of Students, Goldey-Beacom College
4701 Limestone Road, Wilmington DE, 19898
302-***-**** - Work
********@***.***
Kevin Martin
Director of Housing and Residence Life, Goldey-Beacom College
4701 Limestone Road, Wilmington DE, 19808
302-***-**** - Work
*******@***.***
Annamay Crosby
Owner of Party Heaven
117 Greentree Road, Turnersville, NJ 08012
D AN I E L L E M. R ICE
388 Lincoln M i ll Road, M ullica H ill, N J 08062
Cell 856-***-**** Home 856-***-****
**********@*****.***
856-***-**** – Work
Mark A. Berry
Activities Coordinator/Assistant Coordinator of Residence and Student Life, Goldey-Beacom College
4701 Limestone Road Wilmington, DE 19808
*******@***.***
Eric Rhew
Sports Information and Communications Specialist, Goldey-Beacom College
4701 Limestone Road, Wilmington DE, 19808
*****@***.***
Contact this candidate