Customer Service High School

Baldemar Lopez

PO BOX ***, Biola,CA ***** • 559-***-**** • ********.*****@****.***

United States Army and Operation Iraqi Freedom veteran seeking to obtain a position in a professional

environment which utilizes the achievements, skills, strategic thinking, and leadership abilities, which

enable me to consistently succeed under less than ideal conditions.

CORE COMPETENCIES

• Bilingual in English and Spanish • Training new employees

• Mastery in Quickbooks; Quickbase • Time Management

• Managed over 40 employees • Proficiency in MS Office

PROFESSIONAL EXPERIENCE

Gerawan Farming, Kerman, CA May 12 – Jul 12

Receiving Supervisor

• Managed, evaluated, and mentored over 40 employees on a weekly basis.

• Conducted employee training in equipment operations and safety procedures.

• Analyzed charts, work orders, production schedules, and other records and reports to determine

production requirements to evaluate current production estimates and outputs.

• Knowledgeable on the practical application of applying principles, techniques, procedures, and

equipment to the design and production of various goods and services.

• Implemented logic and reasoning to identify the strengths and weaknesses of alternative

solutions, conclusions or approaches to problems.

US Army, Fort Carson, CO Feb 09 – Jan 12

Military Police

• Monitored and authorized entrance and departure of employees, visitors, and other persons to

guard against theft and maintained security of premises.

• Provided for public safety by maintaining order, responding to emergencies, protecting people

and property, enforcing motor vehicle and criminal laws, and promoting good community

relations.

• Monitored, noted, reported, and investigated suspicious persons and situations, safety hazards,

and unusual or illegal activity in patrol area

• Communicated with people outside the organization, representing the organization to

customers, the public, government, and other external sources. Information exchanged in

person, in writing, and by telephone or e-mail.

• Inspected security design features, installations, and programs to ensure compliance with

applicable standards and regulations.

Sears, Fresno, CA Nov 07 – Feb 09

Customer Service Representative

• Greeted customers and ascertained each customer wants or needs.

• Described merchandise, explained use, operation, and care of merchandise to customers.

• Recommended, selected, and helped locate and obtain merchandise based on customer needs

and desires.

• Maintained knowledge of current sales, promotions, policies regarding payment, exchanges,

and security practices

• Performed various clerical duties to harmonize work-flow, increase productivity and

communication

EDUCATIONAL BACKGROUND

Fresno City College, Fresno, CA Currently Pursuing

• AA in Business Administration

Central High School, Fresno, CA 2008

• High School Diploma

INTERESTS

I have a passion for health and education in all aspects of my life. Additionally, I volunteer at

at the local soccer club where I assist children in an upcoming neighborhood. I intend to obtain my

Bachelor’s degree in Business Administration with emphasis in Finance.

REFERENCES

To be furnished upon request.

Contact this candidate