Customer Service Manager
Resume:
LAMAR K. WILLIAMS
Rockaway Park, NY 11096
********@*****.***
Summary: Ability to provide excellent interpersonal performances, problem solver and successfully proven communication skills. Willingness to help other, team player.
Skills: Proficient with Microsoft Office Suite, LAN setup, Java/J2EE, C, C++, .NET, UNIX, Linux, Cisco and HTML/Internet, Windows XP, Windows Vista, Linux, UNIX, Mac
Software Applications: Microsoft Office, HTML, C++, Visual Basic, Packet Tracer, AutoCAD, Text Pad, Google Apps, WordPress, MySQL, SQL
Objective: Currently seeking a challenging entry level position with Information Technology that will allow me to utilize my accomplished degree skills.
Professional Experience
United States Postal Service – Queens, New York December 2011 - Current
TE City Carrier - Assigned to deliver residential mail and packages within the Richmond Hills NY area on a strict time schedule. Responsible for substitution of regular mail carriers including revised routes, locations and provide extra on short notice. This is a contractual position.
SGL Services – Manhattan, NY January 2011-June 2011
Office Manager/Analyst - Responsible for supervising employees as follows: submittal of time sheets and payroll; limited authorization of assigning job projects. Performed data implementation services of elevator and escalator maintenance for residential, commercial, and municipal buildings. Provided heavy customer service calls in addition to forwarding specialty requests to proper departments ensuring customers maintenance. Fully assigned for the updating of the company’s website.
ESI Elevator Maintenance Service – Inwood, NY June 2006 – August 2010
Technician – Trained to perform elevator maintenance: elevator motors, mapping of blueprints via computer animated drawings (CAD), cutting of metal tape via manually and machine in addition to challenging the differentiating between coated and selected tape. Responsible for the central processing unit (CPU) of elevators duty such as wiring, building the terminal, inserting circuit boards and placing the CPU as instructed. Proficient use of AutoCAD software (blueprints of elevator floors/ alternative fire floors). Identify and edited hatched terminals adding or deleting numbers. Assisted with website maintenance and used proficient web designs to train employees. Duties included delivery assistance throughout the tri-state area; deliver and pick-up of CPU from various sites.
Monroe College – New Rochelle, NY October 2007 – March 2008
IT Intern - Coded website for the New Rochelle council committee in cascade format (html/C++ language). Built website’s skeleton via text pad application. Website served as an information page for visitors; educating each about the different organizations within New Rochelle. Presented weekly presentations, provided committee with updates of the project. Accepted committee feedback, concerns and suggestions if any. Took those factors in consideration by presenting revisions of the project the following week. Results of this project were successful ---committee purchased the website.
EDUCATION
Monroe College, New Rochelle, NY /BBA in Computer Science, granted 6/10
Monroe College, New Rochelle, NY /AAS in Information Technology, granted 6/08
Lawrence High School, Cedarhurst NY/Diploma, granted 6/06
ACCOMPLISHMENTS
3-Dean List Awards for outstanding academics (3.4-3.7)
1-President List Award for outstanding academics (3.7-4.0)
Website Intern - Grade B+
REFERENCES:
Joe Calhoun /MTA Superintendent 917-***-****
Simon/Manager of United State Postal Service 718-***-****
Nat Alcamo Jr. (Supervisor)/ Elevator Service Inc. (ESI) 516-***-****
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