Customer Service Medical Assistant

Orpheline O. Raymond

West Palm Beach, Florida ***05

Phone: 561-***-****

Email: ***********@*****.***

[pic]

EXPERIENCED RECEPTIONIST, CUSTOMER SERVICE REPRESENTATIVE

Dependable, Productive, Professional

SKILLS AND STRENGTHS

. Microsoft office, Outlook, Word, Excel

. Customer Service/Conflict Resolution

. Scheduling/Data Entry/Cash Handling

. Multi Phone line/ Answer/Screen/Direct Calls

. Trilingual-English, French, Creole

. Written/Verbal Communication

PROFESSIONAL ACCOMPLISHMENTS

ADMINISTRATIVE SUPPORT /CUSTOMER SERVICE

. Answered, screened and directed inbound phone calls, taking verbal and

written messages and transmitting them to correct staff members

. Received, greeted and assisted clients, developing a professional

rapport, answering questions, handling complaints and special needs

. Escorting customers to correct destinations; offices, rooms and or

meeting areas

. Performed general secretarial duties, scheduling appointment,

receiving and sorting emails and mailing correspondence

. Received, sort and distribute incoming mail, accepting letters and

packages and distributed to appropriate staff

. Processed cash and credit payments, Operated cash register and

scanners with computer, itemizing and totaling customer s' purchases,

collecting cash and credit payments; making change for cash

transactions, and balancing drawer at end of shift

. Performed basic customer service functions

. Maintained a neat, tidy and pleasant appearance of the reception area

. Operated various office machines, fax machines, copiers, mail machine,

scanners and printers

. Monitored log book, reception and general lobby area, maintaining

proper security, and following procedures

. Processed purchase requisitions, meeting scheduled deadline

PROFESSIONAL EXPERIENCE

YMCA, WPB, FL Teacher Assistant

2010-2012

Palm Beach County Park and Recreation Center, WPB, FL Counselor

2007-2010

Palm Beach County Library Annex, WPB, FL Receptionist

2005-2007

Layne Bryant, WPB, FL Sales Associate

2000-2005

EDUCATION

A.A. Medical Assistant, MedVance Institute, Palm Springs, FL 2012

Contact this candidate