Customer Service Manager

Sherry Aspinwall

*****, *** ******, **

Mobile Phone:

Secondary Phone:

E-mail: ***************@*******.***

Sharon D. Aspinwall

*** ***** ******* *****, *** Harbor Twp, NJ. 08234 609-***-****

***************@*******.***

Relevant Station Manager for Airline Division

Experience Managed Schedules for Public Charters

When May 200- Present

Provided schedules for up to 5 airlines to TSA and other departments

Hired and trained employee for Customer Service airlines Ticket counter

Developed job duties for Customer Service agents

Weekly schedule provided to General Manager

Payroll for the Customer Service employees

Trainer for Airlines in Security,Computers and public address annoucements

Relevant Front Desk Supervisor

Harrah’s Entertainment Atlantic City, February 2008-

Experience

February 2009

Managed a staff of sixty guest service representatives

Responsible for payroll in four departments

Ensured customer satisfaction through implementation of motivational

programs such as “Spotlight on Success”

Volunteered as the United Way leader for Harrah’s Employee Team

Customer Service Supervisor

Spirit Airlines, Egg Harbor Township, NJ, August 1991-

December 2005

Managed a staff of 35 agents in way that ensured on-time departures and

arrivals of scheduled service in a safe and secure manner

Responsible for implementing Ground Security Standards as required by the

FAA

Trained agents on multiple computer programs for check-in as well as ticket

sales

Used customer service skills as a problem solving technique for customer

concerns

Teacher

Assumption Regional School, Pomona, NJ, 1988-1991

History and Literature teacher for 7th and 8th grades

Third Class Petty Officer

United States Navy, Rota, Spain, 1974-1977

Vietnam Veteran

Honorable Discharge following three years of service

Hydraulics Mechanic for C-130 Cargo Aircraft, knowledgeable on

a ll three hydraulics systems

Education -Management Training Course, Harrah’s

& Skills -Microsoft Office 2003 Certificate in Word, Excel,

and Outlook

-Experience in Quickbooks

-Conversational Spanish

Glassboro State College, School of Elementary Education,

1983-1990

Received 120 credits towards Bachelor of Science Degree

Practicum Teaching - Johnstone Elementary School, Vineland,

N.J.

Atlantic Community College, Mays Landing, NJ, June 1983

Associate of Arts Degree, emphasis in Early Childhood Education

Graduated with Honors

Interests & Member, Stainton Society of Shore Memorial Hospital

Volunteerism - Shore Memorial fundraising committee for the

Cancer Center

Member, Greate Bay Country Club

-Committee Volunteer for John Regina Legacy

Foundation Annual Golf Tournament

Volunteer, Atlantic County Charities

-Chinese Auction fundraiser to benefit disabled

children

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