Customer Service High School
Resume:
Whitney Scott
Columbus, OH ****2
************.*@*****.***
OBJECTIVES
To obtain a position where I am a great asset to my employer and coworkers daily.
SKILLS
I am a focused individual with a great deal of organization skills. I am a friendly and energetic person with 4+ years of customer service experience. I get along well with others and am a very efficient worker on my own. I am seeking a position where I can give my best to my employer.
EXPERIENCE
Discover Financial Services
New Albany, Oh
Right Party Specialst
June 2011-Present
As a right party specialist it is my job to locate the correct card member with numbers we have listed on the account. The card members I am trying to locate are extremely past due and have been very difficult to get a hold of. In order to do this job effectively I must use my excellent customer service skills to stress the importance of the card member speaking with us to pay down their account. Once I have located the card member and have informed them of the nature of the call I must then transfer them to their account manager.
Discover Finincial Services
New Albany, Oh
Sr. Collections Rep
September 2010-June 2011
As a collections rep. it was my job to get in contact with card members with numbers we have listed on their account and attempt to collect the debt. My customer service skills were put to use in this department daily as I negotiated with card members a payment plan that works for both them and the company.
Safelite Auto Glass
Dublin, Oh
Sales Rep
2009-September 2010
As a sales rep I took inbound calls from customers who were in need of auto glass replacements. It was my job to ensure that the customer did business with us and to sell wipers. My ability to input information into the computer correctly and quickly was put to use.
Otterbein College
Westerville, Oh
Telephone Rep
August 2008-September 2009
As a student at Otterbein College I participated in a work study program. As a telephone rep it was my job to call parents of students and alumni and request donations. When speaking with the potential donors I was responsible for filling them in on events at the school. I also let them know what their donations would contribute to.
EDUCATION
Otterbein College
Westerville, Oh
DeVry University
Columbus, Oh
Associates
(June 2008)
Associate degree in Network Systems Administration
Extensive training in PC repair and upgrade, local and wide area networks, internetworking, etc.
While perusing this degree I picked up many skills in all office programs including Word, Excel and Power point.
Mifflin High School
Columbus, Oh
High School Diploma
(June 2008)
I was an excellent and determined high school student whose hard work landed her an opportunity to attend college. I graduated from high school with honors and also with a degree in network systems administration.
SKILLS
Microsoft Office
Ability to type at least 50 words per minute.
4+ years Customer Service
Excellent planning and organizational skills
Exceptional listener and communicator
Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships.
REFRENCES
Octavia Mathews
Miceles Kelly
Julie Whitney
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