Customer Service Account Executive

*** ******** **, ******** ***** PA

19030215-***-****(********@*******.***

Rick Berton

Objective

Seeking a position in Inventory Control/Warehousing with

responsibilities that include problem solving, stock accounting, and

customer service.

Experience

June, 2007 The Hibbert Group Trenton, NJ

Inventory Management Representative

Processed orders, posted receipts and handled customer requests.

Maintained inventory levels and accuracy of items in stock.

Tracked shipments for various orders, i.e. trade shows, etc.

Provided customer service to customers.

Met deadlines on stock related items.

Monitored and maintained reports for their accounts and for the

department.

Coordinated and monitored all aspects of print projects

Managed and ensured ISO 9001 implementations.

Experienced in WMS/IMS, Microsoft word/Excel/Outlook

Dec 2000 - June Comcast Philadelphia PA

2007

Customer Account Executive - Internet

Handled connection issues running Win Me/NT/95/98 and MAC

Technical support for Modems, TCP/IP settings, Netscape and IE

Browsers.

User education for MS Outlook Express & Messenger.

Using AR Remedy software to document & solve Customer issues.

Resolved billing issues, and scheduled service appointments.

1998-1999 Jones Apparel Group Bristol PA

Inventory Specialist

Maintained inventory accuracy using cycle counting.

Supervised year-end inventory count.

1987-1998 Kmart Corporation Fairless Hills PA

Merchandise Coordinator

Supervisor in the Merchandise Dept. managing a staff of eight.

Group Leader in Repack Dept managing a staff of forty.

Investigated and corrected inventory errors using AS/400

Customer/Vendor Relations representative

Developed and distributed production accuracy reports

Trained associates for and guided year-end inventory count.

Maintained and researched firearms database for ATF serial number

tracing.

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