Manager Customer Service

Kellie A. Goodall

P.O. Box ***, Quitman, AR *****

Cell: 501-***-****

****************@*******.***

OBJECTIVE

To obtain a position in which my skills will enhance the environment and profitability of a place of

business. To be an integral part of a team focused on a positive growth of business through the

encouragement and acknowledgement of the employees and with a focus on exceptional customer

service.

CAREER HISTORY

General Manager, Vice President – Payton Chevrolet, Buick, GMC, Inc., Heber Springs, Arkansas

June 2003 – April 2013

Managed operations of this General Motors franchised automobile dealership. Departments included

New Car Sales, Used Car Sales, Service, Parts & Accessories, Auto Rental, and Collision Repair. Also

managed operations of the Business Office. Responsibilities included personnel management (hiring,

terminating, training, counseling and creating employee events), facility management (maintenance,

repair, upgrades, etc.), customer management (initial customer contact, customer retention, customer

satisfaction, customer events, accounts receivable), evaluation and submission of financial records to

financial institutions, advertising decisions and ad design, reviewing of all dealership / vendor contracts

and negotiations of such, accounts payable, corresponding with dealership attorney and accountant,

employee and customer safety issues / liabilities, maintained insurance coverage for workers

compensations, liability and garage coverage. Maintained policies and procedures mandated by General

Motors. Aided in maintaining dealership website. In 2004 – 2006, managed the construction of the new

dealership facility from the ground up resulting in a timely completion and immense savings.

Business Accounting Manager – John Wright Motors, Inc., Heber Springs, Arkansas

February 2002 – June 2003

Responsible for all accounting responsibilities in this General Motors franchised dealership in

accordance with standard GM accounting guidelines. Posting of all invoices, generating payroll,

accounts receivable and accounts payable. Monitoring of vehicle inventory and floorplan accounts with

financial institutions. Responsible for ad creation for TV, radio and print media. Maintaining employee

safety training records. Generation of reports and payments for weekly, monthly and quarterly tax

reporting / payments.

Office Manager (and Finance & Insurance Clerk) - Red River Honda & Sea Doo, Heber Springs, Arkansas

February 2000 – March 2001

Processing of financial contracts, warranty contracts, UCC forms and other related documents.

Maintaining inventory records. Maintaining accounts receivable ledgers. Closing out registers and

balancing accounts receivable daily. Answering phones. General customer relations.

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Kellie A. Goodall

P.O. Box 751, Quitman, AR 72131

Cell: 501-***-****

****************@*******.***

Office Manager & Ophthalmic Assistant – Cynthia D. Quinn, M.D., Heber Springs, Arkansas

June 1987 – February 2000

Managerial duties included accounts payable, accounts receivable, payroll, daily deposits, inventory

audit of medical supplies and optical frames as well as ordering of same. Handled collection accounts,

medical insurance billing, scheduling of office visits and surgical procedures in and out of clinic.

Screening and history taking of patients. Performed pre-diagnostic testing, assisted in clinic based

surgeries.

Please inquire if interested in employment information prior to 1987.

EDUCATION / TRAINING

Fayetteville High School, Fayetteville, Arkansas – Honor graduate 1981

Specialized in Architectural & Engineering Drawing

Ophthalmic Medical Personnel Continuing Education Class completion 1982

New Orleans, LA

American Academy of Ophthalmology “Ophthalmic Medical Assistant” 1991

(Two year correspondence course)

General Motors Certified Business Accounting Manager 2005 -2007

Various other General Motors training in relation to automobile dealership management / business.

Disney Training Institute, Orlando, Florida 2012

Focus on Customer Service & Employee Satisfaction

ACHIEVEMENTS

While attending Fayetteville High School; Member of National Honor Society, Foreign Language Club,

Distributive Education Classes of America, President of FHS Art Club

Recipient of Annual Senior Art Scholarship from Fayetteville High School

Notary Public – Currently

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Kellie A. Goodall

P.O. Box 751, Quitman, AR 72131

Cell: 501-***-****

****************@*******.***

ACHIEVEMENTS cont’d

Served on the board of directors for the Cleburne County Arts Council / Gem Community Theater in

Heber Springs, Arkansas (2002 – 2004)

Chaired the (first annual) “Artists & Authors Exhibit” sponsored by the Heber Springs Area Chamber of

Commerce (2003)

Served on the board of directors for the Heber Springs Area Chamber of Commerce (2009 – 2011)

Chairman for the 2008 Annual Fireworks Extravaganza in Heber Springs, Arkansas

Received Presidents Award for performance in chairing the 2008 Annual Fireworks Extravaganza (2009)

CREATIVITY

I have always been involved creatively in my community, workplace or personally. I have designed or

aided in the design of logos, business cards, door signage, a CD cover, tickets, flyers, programs, posters,

TV ads, radio ads, and print ads. I have painted (2) murals on businesses in Heber Springs. I have stage

directed multiple performances at a performing arts theater and have written scripts. I have designed

and constructed a set for a performance which generated proceeds for the benefit of local community

organizations. I thoroughly enjoy creative projects and the “hands-on” experience.

I have also designed an interactive website for my employer for an interest he had outside of the

automobile dealership.

IN ADDITION...

I am currently co-owner of GhettoWorks Marine & More in Heber Springs, Arkansas. This marine

dealership was established by myself and the other owner in 2003. It is a Bombardier / Sea Doo

watercraft and Sea-Ark certified dealership. Sales, service and parts & accessories. It also includes retail

sales of boating, swimming, skiing, tubing and wake-boarding products and accessories.

- References available upon request. -

Contact this candidate