Amy Pandina

585-***-****

abti6a@r.postjobfree.com

Summary:

Over ten years of project and operational management experience which

includes product management, contract negotiations, vendor management and

marketing in pursuit of the optimal customer experience. Also over 7 years

of direct marketing multichannel experience; direct mail, catalog

production, e-commerce, e-mail segmentation and website content for both

commercial and contract B2B.

Work Experience:

FRONTIER COMMUNICATIONS, Rochester, NY, Telecommunications

On-Line Customer Experience Business IT Analyst August 2012-November 2012

. Interviewing business and IT resources to understand the data and it's

mapping nuances

. Manage & track website monitoring defect repairs as well as apply

customer use analytics to improve the design

. Manage and create sales and operations reporting to drive KPI's

. Research weekly to provide recommendations to AVP and provide

Executive Scorecard

EMEDCO, Buffalo, NY, A Brady Company, 1.34B Custom Signs, Tags, Labels,

Safety Solutions

Buyer/Merchandiser April 2011-April 2012

. Manage full product lifecycle from concept (business case,

requirements, operations, strategy) to shelf for the following

categories: Lockout/Tag out, MRO, Jan/San, Spill and PPE

. Visual merchandising and pagination development for 3 websites, 10

catalogs and 30 promotional emails, including navigation structure,

monitoring web sites, page layout, headlines, product selection for

cross and up sells and email analysis

OFFICE DEPOT, Corporate Headquarters, Boca Raton, Fl $11.5B Global Company

in Retail, Direct & Contract

Merchant/Buyer GSA-Military September 2006- February 2011

. Assisted in purchases of Military products sold in 5 GSA SERVEMARTs

nationwide, with yearly annual sales exceeding $35M. Created with

vendors or suggested EPP- Environmentally Preferred Products which met

or exceeded Federal mandates such as Green Seal or energy Star

Products

. Given Military parts & drawings (specs) created with Vendors or

internally innovative products within strict guidelines, which

involved international distribution of raw materials, chemicals &

military gear.

. Researching & forecasting for optimal vendors for Military active &

inactive NSNs (National Stocking Number)

. Negotiate and coordinate with Legal all Trade Vendor Purchasing

agreements and renewals; buying terms with the brand (price, quantity,

delivery terms).

. 2010 Global Innovation Award Nominee for margin enhancements &

creative assortment. By monitoring marketing trends and competitive

analysis; provided comp shopping & bulk pricing analysis to vendors as

well as senior management for 32% cost reductions & for the creation

of new products.

. Functioning as an analytical resource to the entire organization by

monitoring marketing trends and competitive analysis for Pre and Post

Lines reviews with vendors. Also reviewed sales, forecast, analyze

trends and inventory data to provide recommendation on enhancements

and business rules to support the adequate replenishment of goods

. Cost reduction of 250K from the creation of 960 new skus set ups by

product selected, discontinued, inventory levels & forecasting on

Military assortment. Manage non-Ability One items that we are in

compliance with non-ETS items in stores. Also verification of items

in stock to reduce time and cost of shipping

. Coordinated with NIB/NISH Government agencies to cultivate product

samples and explore new avenues for business growth including presents

ideas for new business ventures, product recommendations, pricing and

promotional strategies on a regular basis. (Channel, Seasonal &

Vertical Markets)

. Made recommendations based on competitive and forecasting analysis to

predict skus that had a significant life and the ones to remove from

selections. In addition coordinated with product marketing on

reporting and research of data to narrow down discrepancies

Project Manager (Contract Catalogs)

* Planned and directed the cataloging & development of exclusive

Technology Catalog - TechDepot

* Optimized company website with Endeca & CoreMetrics for SEO/SEM

marketing, ensuring high search engine rankings, by providing social

media news, selected product assortments, landing pages, external web

banners and ad tiles

* Coordinating with internal and external customers & project

stakeholders (print production, legal, production design, sales and

senior management) in leading the development of 27 Contract catalogs

* Drove consumer response rate and ROI using competitive analysis,

defined marketing strategy and positioning, unique creative concepts

and flawless implementation

. Online Marketing Banners/Ad Tiles - Sold to Vendors and managed

schedule and pricing

. Research best practices, document, and deploy standard supply chain

tools, processes and metrics

. Management E-commerce Catalog / of Virtual Catalog Coupon Codes via

Microstrategy. Creation of the Adids, to track number of redemptions

via the Website, Call Center and Stores

. Responsible for layout, writing, designing & media negotiations &

placement of client advertisements, logos and slogans

. Manage Catalog fulfillment PIP - Package Insert Program through Office

Depot's DC's - Distribution Centers

PALADIN BROADBAND ALLIANCE, Boca Raton, Florida, Start-Up Telecom

Marketing Analyst April 2006 - July 2006

* Collaborated with CEO for start-up WISP (Wireless Internet Service

Provider) Website development and PowerPoint presentations

* Participate in development of project management of client database in

Quickbase.

ADELPHIA COMMUNICATIONS, Charlottesville, Virginia 10M, 5th-largest Cable

Co purchased by Comcast

Sales Analyst March 2005- April 2006

* Managed & calculated bi-weekly Commercial Sales compensation as per

Sarbanes -Oxley requirements

* Created, maintained and trained Account Executives on Access database

for tracking and analyzing all sales and revenue activity

* Led contract administration and performance analysis for 2 inside

sales reps and 5 Account Executives covering 6 states

CHOICE ONE COMMUNICATIONS, Rochester, NY 800M, Telecom CLEC

Project Manager /Analyst- April 1999- February 2005

* Ordered CLLI Codes and NXX's via Telecordia/Bellcore Standards for

Engineering to map out network

* Provision of E911, T-1, DS-3, OC-48 & trunking through LEC and CLEC's

in order to coordinate with Engineering, Circuit Designers and Field

Tech to turn up service.

* Effectively manage all phases of production and made recommendations

to management on strategic alternatives; generating management reports

for department analysis of overall business performance to evaluating

business needs for development of system solutions to exceed

objectives

* Maintained and managed individual, department budgeting & forecasting

for productivity analysis & workload reporting

* Managed contracts and coordinated with Legal for Operator Services and

E911 as well as with State and Local LEC and 911 Offices

Tools: Microstrategy, SOAPUI, SAP, Core Metrics, Endeca, Omniture, Google

Analytics, XML basics, Magento, TBS/Telecom Bus Solutions, Visio

Professional, MS suites and Access, and basic Japanese

Education:

* Workshop - Project Management Professional Certification (in

progress). Also familiar with Agile PM

* Telcordia /Bellcore - NJ, Common Languages Seminar

* St. John Fisher College, Rochester, NY - BS, Business Management

(International Business)

* Monroe Community College, Rochester, NY - AS Liberal Arts

* Universite of Bourgonne, Dijon France

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