Customer Service Manager

Sherri Lynn Peak

*** **** ***

Maryville, TN. ***01

865-***-****

Education William Blount High School

Maryville, TN 37801

June 1983

July 2008-Present Citizens Bank of Blount County

- 2900 Report and Fed Reserve Requirement

- Back up on Cash Items

- Balance ATM Reports

- Issuance of ATM /DEBIT cards

- Maintain ATM/DEBIT cards as necessary

- ATM volume report (quarterly)

- Participate sales/referral program

- Verify CD maintenance

- Check card disputes and compromised check

cards

- POS Fraudulent transactions quarterly &

annual report

CIRRUS quarterly report

- Assist in all types of Customer Service calls

July 1990-March 2008 First Tennessee Bank, NA – Returns

- Knowledge of all Aspects of Return Processing

- Balance job duties to meet deadlines

- Process Non-post Transactions

- Verify all work has been completed

- Meet all productivity and standard guidelines

- Qualify Returns to the Bank of First Deposit

- Ability to process transactions on multiple machines

- Responsible for daily distribution of reports

- Assist in Development and Implementation of

Procedures

- Assist in all types of Customer Service calls

1983-1990 Foothills McDonalds – Shift Manager and Second Assistant

- Customer Service

- Manage Employee Shift Change

- Completed Shift Training and Paperwork

- Participated in Adopt-a-School Program

- Meet or exceeded deadlines

- Provided excellent service to customers

- Ability to handle multiple tasks at one time

Work References Bill Bailey---865-***-****

Yvonne Welshan---865-***-****

Marsha Darnell---865-***-****

Personal References Stacy Barker---865-***-****

Donna Sparks---865-***-****

Barbara Dorsey---865-***-****

Availability Two weeks notice

Contact this candidate