Administrative Assistant High School
Resume:
PAMELA S. MUNSON
TOLEDO, OH *3613
***********@*****.***
CAREER SUMMARY
A Claims Representative with particular experience within the insurance industry. Broad exposure to customer
service, including attention to relationship management. Demonstrated success in dealing with personal clients.
Earned high marks for being a dedicated team player, well developed skills in organizational ability, strong work ethic,
multitasking and negotiation.
PROFESSIONAL EXPERIENCE
Grange Mutual Insurance Company, Perrysburg, OH 1998- 2011
Property & Casualty Insurance Company
Claims Representative 2000-2011
Investigating and negotiating auto claims
• Research customer damage claims through comprehensive investigation
to reach an amicable resolution for both parties.
• Concluded claim settlements through negotiation skills.
Associate Claims Representative 1998-2000
Assisting claims representatives
• Delivered administrative support to staff representatives and provided customer
service.
• Assisted in handling claims with customers.
GAB Robins, Toledo, OH 1987-1998
Independent Property & Casualty Adjusters
Administrative Assistant 1987-1998
Supported claims adjusters
• Facilitated the opening of new claims.
• Handled the typing, filing, mailing of reports.
• Transcribed recorded statements.
EDUCATION
Graduate, Bedford High School, Temperance, MI
Negotiations Skills Workshop
Damages & Total Loss Workshop
Avoiding Conflict Workshop
Investigation & Negligence Workshop
MEMBERSHIPS/AFFILIATIONS
Toledo Claims Association 2000-2011
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