Manager Customer Service

Linda Sanchez-Smith

*** ******* **** ****, ************, Illinois 62025 314-***-**** **********@*****.***

April 28, 2013

Re: Bookkeeper – Office Administrator - Clerical

To Whom It May Concern:

I am an experienced professional interested in your Bookkeeping position.

As indicated by my attached resume, I have more than eight years of progressive experience in an

administrative role proving my ability to handle all aspects of running an office. Here are a few

qualifications I can bring to this position:

Outstanding organizational and multi-tasking abilities that focus on successful management and

completion of projects.

Proficiency in administrative duties such as invoicing, billing, coordination of tasks or people,

scheduling and budgeting.

Highly competent in applying myself and learning new information.

My goal is to be an asset to those I work with, partly by meeting and exceeding objectives. With my skills

and experience, I am confident I would make a positive contribution as your Bookkeeper.

I would be glad of the opportunity to meet with you personally. Thank you for taking the time to review my

resume.

Sincerely,

Linda Sanchez-Smith

Linda Sanchez-Smith

108 Country Club View, Edwardsville, Illinois 62025 314-***-**** **********@*****.***

Qualifications Profile

Highly motivated, well-organized, and detail-oriented professional with more than 10 years of broad-based

experience in office management and administrative duties. Exemplify strong and outstanding aptitudes in

planning, coordinating, and effectively managing time, finances, individuals, and projects. Exhibit superior

leadership qualities in listening and accepting new ideas or suggestions from others. Consistently thrive on

challenges; adapt quickly to changing situations. Excel at utilizing unparalleled dedication and positive work ethic

in working independently or as part of a team. Exceptional written and verbal communication skills. Extremely

capable in maintaining confidentiality of information.

Areas of Expertise

Bookkeeping and Accounting Client, Staff, Key Relationship Building Confidential Correspondence

Training Facilitation Calendar and Scheduling Communications

Event Planning and Prioritization Human Resource Functions Problem Resolution

Professional Experience

ADMINISTRATOR – BLACKDOG CREATIVE – EDWARDSVILLE, IL 2011-PRESENT

Assume full accountability in providing day-to-day office support which includes budgets, invoicing, billing, and tax

necessities as well as prioritizing and facilitating appointments, calendar, ordering supplies, and filing. Handle

social media needs, leads, and research for clients or projects. Render hands-on support in drafting, editing, and

proofing graphic design projects, such as websites, books, binders, brochures, and CDs.

Closely interface with the designer in developing innovative concepts, art, logos, and branding for projects.

Actively participate in vendors and client’s meetings, on-site shoots, and press checks.

DIRECTOR ADMINISTRATOR – EDWARDSVILLE ARTS CENTER – EDWARDSVILLE, IL 2008-2010

Keenly supervised day-to-day operations which covered scheduling, attending and setting meetings, purchasing

supplies, helping members and guests, correspondence, maintaining database, developing monthly reports, and

updating manuals. Held responsibility in finding and hiring vendors, preparing gallery, installing art, and executing

all aspects of opening receptions. Aided in organizing all events, including annual and semiannual fundraising

activities. Facilitated the selection, training, and supervision of volunteer staff.

Organized and curated multiple exhibits by researching, prospecting, recruiting, and choosing artists and

the art for exhibits.

Played an integral role in bringing the Education program into the black while co-running it, along with hiring

of teachers, and scheduling classes.

Generated and managed contracts, sponsorships, copies and press releases, advertising and marketing

through local papers, email blasts, and social media.

Adeptly handled all monetary transactions, purchases, deposits, and contributions, besides creating

budgets and financial reports.

Leveraged excellent communication skills in liaising among the Board, media, community, community

leaders, artists, graphic designers, vendors, teachers, and the public.

ADMINISTRATIVE OFFICE MANAGER – EXIT ELITE REALTY – ARNOLD, MO 2006-2008

Took charge of all operations concerning opening, organization, and efficiency of new franchise location. Piloted

the encoding data, setting of appointments, meetings, handling of all correspondence, together with the ordering of

supplies. Organized and presided over the training of required classes for agents.

Rendered hands-on support in marketing and event planning, while maintaining constant coordination with

staff, owners, vendors, clients, and sub-lessees.

Created comprehensive records of money flow and reports concerning accounts payable, accounts

receivable, contracts, year-end sales, and rents.

Linda Sanchez-Smith

108 Country Club View, Edwardsville, Illinois 62025 314-***-**** **********@*****.***

Made significant contribution in growing staff to more than 40 individuals through the application of email

campaigns and one-on-one recruiting process.

ADMINISTRATIVE OFFICE MANAGER – NIKODEM ORTHODONTICS – FESTUS, MO 2004-2006

Functioned as liaison among the doctor, patients, and staff. Rendered oversight to seven individuals,

encompassing hiring, training, workflow, and problem solving. Held responsibility in managing contracts, filing and

reconciling insurance, accounts payable, accounts receivable, deposits, purchasing, scheduling, and staff

meetings. Ensured customer satisfaction and developed office guidelines.

Dealt with the conversion of more than 2000 files to the new computer system.

Systematically organized marketing and special programs to boost client expansion.

Established relationships with existing clients and fostered new patient growth through advertising, sales,

personal interaction, and “smile” program.

LEGAL ASSISTANT SECRETARY – CORDELL AND CORDELL – ST LOUIS, MO 2003-2004

Aided in the preparation of client files and cases that included evaluation, organization, identification, and

processing of time sensitive items. Took charge of typing, copying, and filing of legal documents, correspondence,

attorney’s notebooks, and summaries as well as forwarding them to appropriate parties. Coordinated all calendars,

appointments, plus billings of attorneys. Also, comprised encoding of all information to appropriate software.

Provided consultative assistance in streamlining the company policies and procedures.

Established the system for more than 400 boxes of closed files, covering data entry, installation, and

organization of files in addition to maintenance and retrieval of other files.

TECHNICIAN SECRETARY – ST JOHN’S URGENT CARE – ST PETERS, MO 2001-2003

Facilitated the training in addition to the scheduling of all incoming technicians. Assumed full accountability in

enlisting all patient data to appropriate software. Dealt daily with cash and credit flow, which included reporting and

monitoring of all monies. Functioned as liaison for laboratory, hospital, triage, and emergency areas. Rendered

hands-on support to manager on special projects. Managed the transcription of doctor’s notes. Held responsibility

in coordinating, updating, along with maintenance of numerous patient files.

Utilized intensive customer service skills in assisting clients upon check-in and evaluating their needs or

complaints while sustaining patient confidentiality at all times.

Adeptly handled quality assurance procedures and certification processes.

Education

Coursework toward Bachelor of Arts in Organizational Studies: 2010-2012 St Louis University – St Louis, MO

Activities and Affiliations

Co-Founder, Artistic Director, and Curator: The Gogh-Getters Editor: wflvault.com Editor: greenedison.net

Advisor: Cork Tree Creative Co-Curator: Bigelo’s Bistro Former Curator: Grace Manor

Former Member: Downtown Livability Study with SIUE Member: Motion Express Dance and Power Club Express

Technical Acumen

Microsoft Office Suite Ortho II Timeslips

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