Project Manager Customer Service

KENNETH POWERS

**********@*****.***

PROFILE SUMMARY

Innovative accomplished Account Manager, Project Manager, Marketing, and Sales Professional with 15+

years of handling small to large accounts. Excellent experience as a problem solver, team lead, and

relationship manager. Promote teamwork, communication and known for accomplishing goals of

departments through personal example, training, and staff motivation. Organized, motivated, detail

oriented, with strength in process improvement, documentation and interpersonal skills.

Licensure and Certifications: Project Manager (obtaining PMP Certification). P&C 220, Life/Health 215

Computer skills: MS Office Suite, Project, AMS, CRM

PROFESSIONAL EXPERIENCE

ATLANTIC INSURANCE CORPORATION, Plantation & Ft. Lauderdale, FL 2001 – 2013

Account Manager/Partner, 2001 – 2013

Served as Manager/Agent/ Sales /Account Manager. Oversee comprehensive operations, including

HR, business development, sales, claims, underwriting, reporting, and client retention initiatives.

1 Strengthen relationships with targeted client satisfaction through educational and promotional

programs; function as client resource by engaging in dialogue regarding benefit plan offerings

and services, uncovering needs and creating service value.

2 Build relationships with all stakeholders involved.

1 Ability to interact with staff at all levels in a professional manner.

3 Analytical Thinking and Technical knowledge to look for available renewal

options/plans.

4 Coordinate and manage all accounts daily activities to meet all deadlines on time.

5 Provide excellent customer service, solve major issues and meet all expectations.

6 Develop on a continuous basis all tools and practices for all projects being initialized.

7 Good negotiation and presentation skills.

8 Analyze and develop weekly, monthly, and yearly reports to identify product, customer, and

competitor trends, enabling the creation of strategic plans of action to increase overall portfolio

business.

9 Manage all projects by defining the Scope, Cost, Time, deliverables, stakeholders, and

milestones in an organized and efficient manner at all times.

10 Review, analyze, and manage large accounts based on production results, loss ratio

results, declination ratio and other measures.

1 Develop profitable relationships with all accounts through successful execution

of a departmental risk improvement re-underwriting initiative.

2 Ability to multi-task different projects under pressure while maintaining proper

communications.

EDUCATION

Bachelor of Arts, Summa cum Laude, Business Administration, Project Management

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