Customer Service Administrative Assistant

Lauretta E. Joyner

**** ********** ***

Summerville, SC 29483

********.******@*****.***

Education: Springfield College, Master of Science, 2011

Charleston Southern University, Bachelor of Science, 2000

Trident Technical College, Associates of Arts, 1997

Experience: Kelly Educational Staffing, North Charleston, Substitute Teacher

January 2013-Present

Teach Pre Kindergarten-12th Grade Studies related to the school

and state curriculum

Assurant Specialty Property, Florence, SC, Customer Care

July 2011-October 2012

Resolved customer service issues relating to hazard insurance,

disburse hazard insurance premiums for insurance companies

and homeowners to protect property, notating accounts via

accounts via data entry.

Verizon Wireless, North Charleston, Customer Service

September 2007-May 2011

Solved customer issues as related to wireless services such

as Tier 1 troubleshooting, resolving billing issues, and answering

questions concerning customers' cell phone accounts, notating

accounts via data entry, assisted customers with bill payments.

Dial America, North Charleston, Customer Service Monitor

June 2007-September 2007

Screened and monitored customer service calls to make sure of

correct call sequence.

Blue Cross/Blue Shield, Florence, SC, Analyst

January 2006-June 2007

Responsible for processing health insurance claims, contacted

necessary individual(s) for verification and/or obtaining information

necessary to process claims.

Megaforce Staffing, Florence, SC, Insurance Processor

July 2005-January 2006

Responsible for processing hazard insurance for homeowners.

Berkeley County Government (Library), Administrative Assistant/

Floater; Moncks Corner, SC April 2003-July 2005

Responsible for all aspects of working in a library (checking books

in and out, shelving books, assisting patrons of the library,

processing dvds/cds for patron use, performed administrative

office duties.

Intercontinental Hotels, Reservations Sales Agent

North Charleston, SC; February 2002-October 2002

Responsible for providing casework duties for clients (interviewing,

gathering information, inputting data).

Charleston County Department of Social Services, Caseworker

North Charleston, SC; February 2002-October 2002

Responsible for providing a safe and nurturing environment for

abused and neglected children, provided casework, conducted

general counseling for residents.

National Car Rental, Reservations Agent

North Charleston, SC; May 1998-August 2000

Made reservations for car rentals, responsible for customer

service.

Skills: Over 10 years experience as a customer service representative,

in a call center environment, Experience with entering data into

computer system, Extensive experience working between

multiple screens, Maintains a positive attitude, Ability to

communicate effectively.

Contact this candidate