Medical Customer Service
Resume:
Dawn Hudgins
Clovis, CA. *****
********@*******.***
Objective A challenging position in the medical field where I can continue to
learn and grow professionally.
Profile * Ability to multi-task and remain calm in a high stress environment.
* Goal-oriented individual with strong leadership capabilities.
* Organized, highly motivated, and detail-directed problem solver.
* Proven ability to work in unison with staff, supervisors and physicians.
* Maintain high level of privacy and patient confidentiality.
Education *Diploma in Medical Billing and Coding, Heald College, Fresno, CA.
Graduated-June 2009, 4.0 GPA.
*Certificate in Medical Assisting, Institute of Technology, Clovis, CA.
Graduated-November 2003, 4.0 GPA.
Relevant Experience & Accomplishments
* Verify insurance information for various services and procedures.
* Receive authorizations and referrals from Medi-Cal via the internet.
* Schedule appointments using Medical Manager.
*Prepare charts for new patients, breakdown and file charts of past patients.
* Balance cash drawer and code super bills.
* Perform daily audits of nursing documentation to maintain a high level
of quality assurance.
* Code diagnosis and procedures using ICD-9 and CPT coding manuals.
* Prepare billing paperwork to be submitted to insurance companies for payment.
Employment
Account Representative McKesson Corp. Fresno, CA April 2011
* Process radiology claims for seven radiology practices to various March 2012
* insurance companies.
* Retrieve electronic remittance advice.
* Follow-up on insurance and patient aging.
* Resubmit claims as necessary.
*Provide excellent customer service to patients and insurance companies
when they call with questions.
Clerical Assistant Volunteer Fresno County Dept. of Social Services, July 2010-
Fresno, CA. April 2011
* Filing, making copies, scanning documents.
Medical Billing Externship St. Agnes Medical Center, Fresno, CA. April 2009-
* Called insurance companies to follow up on outstanding balances. May 2009
Medical Receptionist Office Works Medical Staffing, Fresno, CA. Oct. 2007-
* checked in/out patients. Jan. 2008
* Scheduled appointments via telephone and in person.
* Verified insurance information.
* Balanced cash drawer.
* Coded super bills.
Medical Records Clerk Horizon Health & Subacute Center, Fresno, CA. Aug. 2006-
* Performed routine daily audits of nursing/staff documentation. May 2007
* Input physician orders for medication and treatment into computer.
*Prepared/broke down patient charts.
Medical Receptionist Fogg, Maxwell & Lanier, Fresno, CA. May 2004-
* Checked in patients for 12 physicians. Sept. 2005
* Prepared charts and updated demographic information.
* Verified insurance and received referrals from Medi-Cal and other
vision plans.
* Scheduled appointments for 12 physicians in 5 office locations using
Medical Manager Software.
Medical Assisting Externship Kaiser Permanente, Fresno, CA. Oct. 2003-
* Roomed patients. Nov. 2003
* Checked vitals.
* Documented chief complaint in patient charts.
* Assisted physicians in patient exams.
Contact this candidate