Customer Service Administrative Assistant

Tucker Curtis

***** **** ***** ***** ***. *A Elkhart, Indiana 46516 574-***-**** ***************@*****.***

OBJECTIVE

To bring my varied and extensive experience to an organization where I can make a difference in peoples’ lives

SKILLS

* Superior leadership qualities

* Proven history of exceeding goals

* Excellent computer skills, including all Microsoft Office applications

* Exceptional ability to anticipate needs and solve problems

WORK EXPERIENCE

Customer Service Associate/Tax Professional: H&R Block – Mishawaka, IN (2009-present)

Instituted time-saving ways of reporting office goals

Exceeded internal up-selling expectations by 15%

Took classes and skills training in order to move up within company

Led district in goal-oriented initiatives

Broadened office role by attending education and advancement courses

Functional Skills Para-Professional: Northridge High School – Middlebury, IN (2012-2013)

Assisted in the day-to-day activities in the Functional Skills classroom

Worked in conjunction with other teachers and programs to institute and chart educational progress

Taught basic math, English, and daily living skills

Helped to develop short- and long-term goals for each of the 11 students in the classroom

Assistant Manager: LKQ – South Bend, IN (2011-2012)

Opened and closed store daily and performed End -of-Day accounting paperwork and deposits

Supervised sales floor procedures

Spearheaded better communication practices among levels and departments

Organized inventory of yard and improved customer service initiatives

Teacher: South Bend Civic Theatre – South Bend, IN (2010-present)

Taught after-school introductory and advanced Acting classes to elementary school-age children

Developed two-session adult “intensives” around stage combat, audition preparation, and technical theatre

Worked with Education Director towards building full-time year-round programs for students

Producer/Company Member: Chicago Non-Profit Theatres – Chicago, IL (2000-2010)

Managed daily operations of not-for-profit companies

Supervised long- and short-term company goals

Developed and managed all facets of box office and front of house sales and staffing

Headed teams dedicated to marketing and advertising

Championed company growth and led team-building events

Created spreadsheets to better illustrate budgets and breakdown company income

Prepared contracts for all production positions

Appeared in more than 30 productions

Administrative Assistant: MindShare – Chicago, IL (2008)

Coordinated group international and domestic travel itineraries

Monitored focus groups for reporting purposes

Reinforced team-building through organization of company events

Developed checklist for meeting preparation, ensuring better use of time and company resources

Project Coordinator: The Cambridge Group – Chicago, IL (2005-2007)

Led administrative teams on creative project production

Assisted chairman of committee dedicated to firm marketing

Coordinated executive itineraries

Co-developed project budgets and action plans

Strengthened company communication through internal committees

Ticket Services Supervisor: Chicago Humanities Festival – Chicago, IL (2004)

Hired and supervised ticketing sales staff of 12

Oversaw all aspects of the more than $250,000 generated from ticket sales

Modernized box office procedures by building all 170+ events using PatronEdge ticketing system

Processed 90% of all ticket requests

Staffed and monitored front-of-house positions for all individual events

Production Assistant: J Walter Thompson – Chicago, IL (2003-2004)

Organized travel and production logistics for Creative Department of 30

Directed industry awards show submissions process

Streamlined travel authorization process

Led introductory business screenings

Administrative Assistant: DDB – Chicago, IL (2001-2003)

Coordinated executive itineraries

Organized meeting logistics

Worked with team-building and planning committees

Produced story-boards and new business presentations

Instructor: The Princeton Review – Chicago, IL (2001)

Co-developed joint Princeton Review/US Army tutorial program

Taught day-long sessions on Mathematics, English, and Reading Comprehension

Monitored individual progress through program

Increased admissions scores by 33% for program attendees

Assistant Ticket Center Director: TicketMaster – Memphis, TN (1995-1999) and Chicago, IL (1999-2001)

Maintained Department records for accounting purposes

Trained new staff members and Ticket Center associates on the TicketMaster system

Provided technical and customer service support to Ticket Centers

Created time- and personnel-saving programs

Assisted in Marketing and Public Relations initiatives

Developed strong relationships with area Ticket Centers

Initiated team-building activities

Outstanding references will be furnished upon request.

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