Customer Service Management
Resume:
Anthony DeFrancis
Cranbury, NJ 08512
************@*****.***
SENIOR OPERATIONS SPECIALIST
Management Professional with significant and responsible experience
building and managing multi-site operations. Consistent success in
developing processes and methodologies to reorganize/revitalize practical
operation, cost reduction, and enhanced productivity. Hands-on operating
leadership.
Strategic Planning & Corporate Development
Team Building & Relationship Management
Risk and regulatory planning
Process Efficient Developer
Organizational Design & Development Special
Project Management
PROFESSIONAL EXPERIENCE
KNIGHT EXECUTION & CLEARING SERVICES, LLC- Jersey City, N.J.
2010-2012
Vice President Margin and Credit Risk
. Established Margin/Credit Risk Department for Prime Brokerage,
Correspondent Clearance and Retail clients.
. Monitored and developed strong relationships with Hedge Fund clients
regarding collateral management, risk limits, exposure and firm
capital requirements.
. Implemented and executed integration of Seaman Brokerage System (SBS)
with firm's in-house Global Settlements System (GSS) with zero
downtime and without compromise regarding regulatory issues or
customer service.
. Worked closely with our IT team in order to assist in writing all
specifications related to this project and the effects on all
operational areas of the firm.
. Performed enhanced testing to verify that both regulatory and client
requirements were met.
. Established and implemented all policies and procedures, including
supervisory manual with emphasis on the movement of all collateral
requests (including third-party), Credit Risk, AML and security
concentration related to both positions and liquidity.
. Monitored all foreign exchange trading in addition to activity for
money market accounts.
. Oversaw intraday monitoring of Portfolio Margin accounts with regard
to stress testing
- day trading calls for clients with less than $5 million in equity,
- compliance monitoring and alerts notification,
- securities eligibility, minimum equity,
- Rule 431 treatment for non eligible securities, house and SRO
requirements,
- house and maintenance calls, including aging, tracking and closing,
- margin exceptions reported including customized exceptions by
account.
. Executed "what if analysis" when requested by clients in order to
apply hypothetical trades,
- journals and prices to compare Reg T/Rule 431 calculations to
Portfolio Margin calculations,
- simulate scenarios tailored to client objectives to maximize profit
and avert loss and to rehearse credit scenarios and action plans
for clients in response to evolving market conditions.
RBC Capital Markets-New York, NY
2006-2010
Margin Manager
. Oversaw Prime Brokerage (Equity and Fixed Income) and Retail margin
(Wealth Management) divisions consisting of customers with minimum
$100 million net worth encompassing both Portfolio Margin (risk-based)
and Reg T/Rule 431 clients.
. Monitored trade processing front to back (Life Cycle of Trade) and AML
investigations on suspicious events such as funds (wires, chips, ACH,
check deposits, security assets, third-party payouts and deposits,
including rejects or bounced checks) in and out of accounts.
. Interacted with Hedge Fund clients and administration, traders and
salespeople regarding requirements and risk limits within all
accounts.
. Established policies and procedures regarding movement of customer's
assets including third-party transfers and approval on cross guarantee
accounts and free funds letters.
. Reviewed credit and risk on account and security level and performed
relevant stress tests in response to evolving market conditions.
. Reviewed and tested Margin vendor application solution to determine if
it satisfied regulatory and client requirements.
ANTHONY DEFRANCIS
PAGE 2
Goldman Sachs-New York, NY
2005-2006
Consultant
Compliance Associates / Surveillance Department
. Assisted department of ten in the Certification process.
. Conducted surveillance with regard to the Chinese Wall between trading
and research.
. Downloaded and saved files including client's positions, transactions
and exceptions as requested.
. Monitored daily changes to the Restricted Trading List (RTL) on an
hourly basis by consulting the Desk Parent Issuer and Ultimate Issuer
listings.
. Assisted in the Canadian Hedge Fund Sales reporting for 2005 by
compiling spreadsheets for all funds sales made by non-discretionary
Canadian accounts.
. Downloaded year end positions files in various equity securities using
the firm's internal database and position browser.
. Trained in OP and OPO bank loan monitoring procedures. Familiar with
AML procedures, including all related legislation and SAR reporting.
Fiserv Securities, Inc.-New York, NY
2004-2005
Senior Compliance Analyst
. Worked with AML Advisory to drive complex, high priority AML/OFAC
issues.
. Assessed performance/risk indicators and the status of key AML
initiatives to identify the AML risk exposure for senior management
and strategic planning purposes.
. Provided AML subject matter expertise and direction to Operations and
Technology partners on key Corporate AML initiatives.
. Executed, managed and tracked to completion special/ad-hoc requests or
projects.
. Provided advice, assistance and guidance to a staff of analysts who
reviewed and analyzed customer activity and complex transactions to
identify unusual or suspicious activity.
. Drafted, updated and maintained operating procedures for the
surveillance process.
. Identified and accessed the material risks to the business and
business products and front to back processes.
Lazard Freres and Co. LLC-New York, NY
1983-2001
Vice President Margin, ACAT, New Account, Risk and Credit
. Recruited and established Margin Department (including Prime
Brokerage, Hedge Fund trading and Retail).
. Developed and implemented policies and procedures including
supervisory manual.
. Reviewed and validated short interest, extension reporting (ACAT, Reg
T, DK's on COD), firm debt and security concentration to NYSE in
conjunction with Compliance.
. Reviewed and monitored settlement process for clearance of securities
for operational risk.
. Oversaw the conversion to ADP system put in place with zero downtime
and disruption in customer service.
. Directly accountable for all internal department and regulatory agency
audits. Passed all audits without a single negative comment over 18
years with NYSE, FINRA, and SEC.
. Reviewed and approved any systemic changes.
. Developed Trade Life Cycle process flow to all operational functions
and their gaps.
. Involved with corporate action function with Prime Broker and
Institutional account clients pertaining to Credit exposure.
. Participated in committees and internal and external working groups
related to special projects.
. Met with Global Prime Broker clients on special credit and/or risk
review.
ANTHONY DEFRANCIS
PAGE 3
Lazard Freres and Co. LLC (Continued)
. Conducted weekly senior management meetings of unusual circumstances
with any account for risk and compliance.
. Knowledgeable in options strategies with Margin requirements and Risk
exposure.
. Evaluated current procedures and designed and implemented changes in
order to improve and streamline operations, ensured sufficient checks
and balances to optimize efficiency while reducing operational risk
exposure.
. Engaged and interacted with Product Control, Operations, Treasury,
Technology, Middle Office and Front Office teams, stayed abreast of
developments, obtain information and resolved issues with Compliance
and Internal Audit teams.
. Managed employee training, motivation, goal development, performance
evaluations and group structure.
. Determined tactical & strategic implementation plans for operating
efficiencies.
. Developed effective team leaders and operational staff, ensured
continuity, contingency planning and cross training.
. Identified, mitigated and reported on current and future risks locally
which fed into global reporting and management frameworks accurately.
. Followed thru on actual operational risk events, minimized loss and
mitigated against future loss.
. Reviewed processes, identified and critically evaluated key controls,
and reported on control deficiencies both at the operating and the
infrastructure level with Compliance and Internal Audit team.
EDUCATION & OTHER SKILLS
BROOKLYN COLLEGE - BA in Business Administration
NY AML Training - Fiserv Securities
MS Word, Excel, Outlook, Broadridge (ADP) BPS and SIS
Applications, StorEdge, Utopia,
Seaman Brokerage System, GSS
Contact this candidate