Customer Service Administrative Assistant

Manee Vang

**** * ****** *** ******, CA *****

(*59) 916 - 1245 **********@*****.***

OBJECTIVE

To obtain full time position in the administrative assistant field where I can fully support the day to day operations of

the organization by providing effective customer service and high quality work.

SUMMARY OF EXPERIENCE

• 7 years administrative assistant experience in healthcare setting

• 8 years customer service experience in diverse atmosphere

• 4 years experience in working with all types of insurance companies and understanding insurance benefits.

• Ability to multitask in dynamic environment

• Proficient in Microsoft software (Word & Excel), 80 WPM, Advanced in 10 key

• Bilingual in fluent spoken Hmong and English

• Respectful of patient health information and confidentiality

• Self starter, reliable and organized

PROFESSIONAL EXPERIENCE

McKesson Corporation, Fresno, CA, May 2005 - Present

Refunds Analyst, June 2006 - Present

• Assist with the accurate and timely research and resolution of credit balances to patients and insurance

accounts

• Professionally and respectfully support both external/internal customers to maintain high level customer

service

• Ensure accurate and efficient processing of customer refunds incompliance with McKesson Corporate policy

through monthly reconciliation and consistent financial report

Data Entry Clerk, May 2005 - June 2006

• Assisted in training new hire employees in the absence of the Lead Trainer

• Maintained patient confidentiality and entered patient demographics information and CPT into the system

• Generate daily reports for patient accounts and trouble shoot for errors through computer program to ensure

accurate information is entered

• Promoted to Refunds Analyst position in June 2006

Neurological Group, Fresno, CA, April 2004

Front Desk Receptionist Intern

• Provided administrative and customer support for patients and staff

• Maintained daily patient schedule and enrolled new patients

• Assisted with miscellaneous other clerical duties as needed

EDUCATION/TRAINING

San Joaquin Valley College, Fresno, CA, May 2004

Associate of Science in Healthcare Administration

CPR Certified

Redwood High School, Visalia, CA, June 2001

High School Diploma

REFERENCE

Available upon request.

Contact this candidate