Manager Customer Service

Michael Svec

**** ****** *** **, ********, Ohio 43944 Home: 740-***-**** - Cell: 740-***-****

: ***********@*******.***

Summary

Qualified Production Supervisor with 25 years of manufacturing management experience, including cross-training and scheduling employees, ordering parts, record-keeping and meeting all production deadlines. Steel Mill Hot Strip Rolling, Tin line Coatings, Stamping Plant and Quality experience,

Highlights

● Experienced in production scheduling

● Conditioning and quality procedure expertise

● Knowledgeable of quality control standards

● Dedication to product quality

●

Procurement specialist

●

Purchasing ability

●

Completed OHSA 10 Hour Occupational Safety

●

Experience w/SPC and QS9000

Course

Accomplishments

Supervised all three shift operations with more than 40 production and maintenance line staff.

Currently own and operate a successful embroidery business for over 20 years.

Experience

Refinery Supervisor

January 2013 to Present

Horsehead Corporation- Monaca, Pa

Supervised refinery process for zinc oxide recovery operations, timesheets, overtime as needed, safety contacts, direct repairs to equipment

Production Manager

May 2011 to August 2012

Magnetic Lifting Technologies – Struthers, Ohio

Supervised production schedules, production quality and on time delivery. Purchased all materials needed for building new magnets and rebuilding defective magnets. Reviewed production orders, schedules, delivery dates, inventory levels to determine product delivery deadlines. Scheduled trucks for pickup or delivery. Quote repairs

Customer Service Representative

January 2010 to December 2010

State of Ohio – Steubenville, Ohio

Assisted unemployed workers obtain retraining funds under the Trade Readjustment Act (TRA) by writing contracts for the various training facilities available, assist unemployed workers with internet job searches, resume writing tips.

Quality Manager, Production Manager

April 1985 to May 2009

Severstal/Wheeling Pittsburgh Steel – Mingo Junction, Ohio

Quality general foreman for Steel Mill slab rolling facility, decisions for final product go-no go, auditing equipment and processes, visiting customers on product claims, Production Foreman for 80" Hot Strip, recording time sheets, filling overtime, safety contacts, review production schedules, schedule maintenance repairs, Slab Yard Foreman, Tin Line production Foreman, tensile testing, coating weight tests, tin line quality supervisor, coil slitting, side trimming, shearing operations, metallographic testing, acid strength testing

Education

Mountain State University 2012

Monaca, Pennsylvania, USA

Organizational Leadership Bachelor of Science Graduated Summa Cum Laude

Jefferson Community College

Steubenville, Ohio, USA

Metallurgical Technologies Associate of Science

References available on request

Contact this candidate