Customer Service Quality Assurance

Timothy P. Schultz

**** ****** ******; Rancho Cucamonga, CA. 91730 • 909-***-****

************@********.***

PROFILE:

Substantial customer and supplier relations professional with extensive management and technical expertise in customer care, helpdesk functions, procurement and contract negotiations. A highly motivated leader committed to a team environment.

SKILLS SUMMARY/PROFICIENCIES:

•Excellent technical experience with a strong background in mechanical manufacturing applications;

•Experienced in new facility set-up and management with the ability to quickly identify and develop strategies to meet organizational needs;

•Proven track record for exceeding all production, quality and cost control goals while demonstrating mental agility and a high-results orientation in a team environment, as well as an individual contributor;

•Trained employees in current quality control methods and quality assurance related to activities associated with the creation of project deliverables of exceptional quality;

•Extremely knowledgeable and experienced with industry standards specific to mechanical and electronic equipment/machinery;

•Professional, resourceful, organized, creative and detail-oriented.

EXPERIENCE/SIGNIFICANT ACCOMPLISHMENTS:

SWIFT Water Rescue – Ada County, ID. (Swiftwater Rescue Technician) 09/1998 – 07/2011

•For more than 13 years performed river, technical rope and wilderness first responder rescues on the North and South Forks of the Payette; North, Middle and Lower Forks of the Salmon; Snake; Clearwater; Bruneau and South Fork of the Boise Rivers.

•Specialized in the Rescue 3 Swiftwater Rescue, Whitewater River Rescue, Wilderness First Aid, Technical Rope Rescue, Technical Animal Rescue and Wilderness First Responder.

•Managed and conducted hands-on training of Ada and Boise County’s Swift water Rescue instruction courses.

•Ran preceding list of rivers as an expert guide. Responsible for clients’ safety and provided food, equipment, life jackets, education and medical care when necessary.

Bucks Bags - Boise, ID. (Manufacturing/Shipping Manager) 09/1997 – 09/2003

•Managed, designed and created all processes and procedures for this recent start-up entrepreneurial manufacturing and assembly company.

•Implemented optimum manufacturing processes for established and new products, while maintaining budgetary constraints and completing work ahead of schedule.

•Designed, developed, implemented and maintained cost effective “JIT” inventory system, enabling cost savings on all stock items as well as special order items.

•Directed production and personally designed/engineered the most effective, versatile and well constructed floatation-tubes and pontoon boats; featuring crafted stainless-steel frames that offered superior design, strength and corrosion resistance relative to other frame materials, all while in compliance with U.S. Coast Guard.

•Supervised all Human Resources functions and workload distribution. Developed, planned and carried out policies and procedures relating to all personnel activities. These included staffing, administration of staff benefits’ programs, wage and salary processes, annual reviews, labor relations and disciplinary actions, personnel records, employee safety program, unemployment insurance, training and development, corporate maintenance, OSHA regulations, and social and educational activities.

•Served as technical expert on all critical operations, thereby resulting in improved fiscal savings, overall production, assembly and quality processes.

Timothy P. Schultz

Petrol Services – Boise, ID. (Inventory Controller) 08/1996 – 09/1997

•Supported the management of production and job costing. Responsible for keeping the level of inventory within parameters high enough to allow the company to function at optimum efficiency, and low enough to create the least amount of taxable liability for the company.

•Analyzed and troubleshot various live diesel engines, including tune-up, engine airflow principles and performance diagnosis.

•Scheduled employees, kept employee records by preparing statistical reports regarding recruitment, interviews, hires, transfers, promotions, as well as coordinated employee training and certification.

•Procured and scheduled equipment, transportation, vendors, couriers and other services including auditing proposals, negotiating contracts, and preparing in-house proposals and annual budgets for review by senior executives.

TKS Enterprises – Boise, ID./California (Chief Executive Officer) 09/1993 – Present

•Responsible for all initial buying of equipment contracts and services necessary to establish/open and operate this newly created business.

•Set-up contractual agreements with suppliers and manufacturers enabling successful collaborating and mutually profitable sales points.

•Performed services needed in the repair and maintenance of Thermoplastic and Thermoset structures. (Served the territories of Idaho, Washington, Oregon, Montana and California.)

A.I.R.E. – Boise, ID. (Manufacturing Manager/Inventory Controller) 04/1989 - 07/1996

•Researched and developed engineering processes for the manufacturing of structures using thermoplastics.

•Provided leadership and engineering solutions to technically complex problems and barriers.

•Designed and built new inflatable cells using latest technology.

•Responsible of a $1 million capital investment project to design/install a five stage manufacturing in a newly formed plant.

•Personally Web-designed and implemented the use of the Internet to improve business profit, which included the introduction to the World Wide Web, e-business planning, legal issues and security issues.

• Continuously evaluated the e-business for optimal product: e-marketing, payment options, using the Internet for alternative sources of supply, competitive intelligence, e-customer service, and creating the virtual storefront.

EDUCATION/CERTIFICATIONS:

Boise State - Business Management (Boise, ID) 1993

Coursework included: Supervisory role application; Skills in communication; Management skills; Motivating employees; Delegating effectively; Dealing with employee conflict and Team building.

Rogue Community College - Criminal Justice (Grants Pass, OR) 1984

Coursework included: Orientation to Policies and Professionalism; Legal and Investigative Concept; Police Skills Proficiencies; Ethics in Criminal Justice; Criminology; Law Enforcement and the Judicial Process and Criminal Investigations.

HARDWARE/SOFTWARE EXPERIENCE AND TRAINING:

Comp TIA Certifications 2005

Computer operating systems, Computer Hardware and Systems Security

•Hardware: Routers; Switches; Fiber Optics; Premise Wiring; Gateways; Firewalls; Unix Work-stations; UNIX; Windows 9X/XP/NT; Viseo / Autocad; MS office.

•Software: Microsoft Office/Professional Suite – Outlook; Word; Excel; PowerPoint; Photo Editor; Publisher and Project. Visio and Lotus Notes.

REFERENCES:

Furnished upon request.

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