Customer Service Data Entry

Victoria A. Jacob

***** ******* ******* *** *

Swanton OH 43558

419-***-**** (Home)

419-***-****(Cell)

****************@*****.***

PROFILE I am a loyal and dedicated individual in possession of the

ambition to succeed in any given environment. Although my

experience is mainly in the imports portion of Customs

Brokerage; I am an avid learner, always up to a challenge,

whatever the situation. I work well in a team environment

but am also well-versed and efficient working on my own. I

am seeking a position where I can further develop my

skills, learn new skills while excelling in my position and

delivering the exceptional to my employer.

EXPERIENCE Sept, 1997 - Sept, 2011

Release & Classification Specialist for FedEx Trade

Networks Transport & Brokerage

[Holland OH]

. Prepare documents for submission to Customs & Border

Protection

. Assign tariff numbers to goods entering US commerce

. Verify presence of required information per Customs&

Border Protection regulations

. Confirm requirement for submission to other

government agencies and secure information as needed.

. Maintain said records in accordance with

aforementioned Customs regulations.

. Conduct research for information on goods and/or

entities as dictated by necessity.

. Ensure presence of all documentation essential to

efficient processing of the imported material.

. Verify/confirm necessity for State Department

licensing or exempted status.

. Perfect "Release" by using various mainframes and

Windows applications including Microsoft Word, Microsoft

Excel, Adobe Acrobat Reader, Lotus Notes and many others

. Perform various customer service duties that include day-

to-day telephone calls to internal as well as external

customers

SKILLS I type an average of 65 words per minute but can type as fast

as 80 with 97% accuracy, while my data entry rate is 18,000-

20,000 keystrokes per hour with 98% accuracy. I have

extensive experience with office machinery including

several facsimile machines, copiers, scanners and imaging

systems (AS400 in particular). I am proficient in

Microsoft Office/Microsoft Works and have worked within

several mainframe formats. I have excellent written and

verbal communications skills. I prioritize well, I am

detail-oriented, self-motivated, I am an effective trouble

shooter; I think outside the box, I am creative, I have a

voracious appetite for knowledge and I am a quick study.

If I do not already know it, I will figure it out.

EDUCATION Aug, 2011 - current

Associate of the Arts, Business Administration

Owens State Community College, Toledo Campus (Web), Toledo

OH

GPA: 4.0 / Degree not obtained

Jan, 1990 - June, 1990

Bachelor of Business Management

University of Toledo, Bancroft Campus, Toledo OH

GPA: 2.9 / Degree not obtained

ACHIEVEMENT Obtained Customhouse Brokerage License on first attempt;

licensed September, 2005.

Grandfathered into NCBFAA Certified Customs Specialist

program 2006, accreditation has been maintained to-date.

Contact this candidate