Administrative Assistant Customer Service

Jaqueline Lozano

**** ******** *** ( AZUSA, CA **702 ( 626-***-**** (

*********@*****.***

A creative Administrative Assistant with the ability to handle

increasing responsibility. Proficient in, prioritizing and completing tasks

in a timely manner, yet flexible to multitask when necessary. Comfortable

in interacting with all levels of the organization and public, able to

negotiate and problem solve quickly, accurately, and efficiently. I enjoy

learning new programs and processes. I am a team player that is attentive

to detail and able to work in a fast paced environment. Will use my

excellent oral and written communication skills, to obtain a challenging

position for a growing company and fully develop my potential to achieve

both corporate and personal growth.

Skills and qualifications

BILINGUAL (ENGLISH Time Management, Prevailing Wage, LCP

AND SPANISH), Organizational Development, Tracker, Points North,

PROFICIENT WITH Photoshop CS5, Ten Key, Elations Systems,

MICROSOFT WORD, CorelDraw, Internet Searches. Certify Payroll.

EXCEL, OUTLOOK, Experienced with MAC's and Criminal Record

InfoPro, ADP Systems PC's, Clearances: Child

(HRB), MAS90, Paychex Abuse, FBI, and DOJ.

Systems HIPAA Certified.

Professional Experience

MAGCO DRILLING, INC. - AZUSA, CA

HR Assistant/ Payroll Assistant, January 2012 to April 2013

Function as a HR assistant and assist with DMV Pull Notice; garnishments;

EDD; outside agencies to include State and Federal inquiries for,

California, and Arizona, employee verification. Benefits (medical, dental,

life, LTD); benefit invoice reconciliation. New hire orientation; checklist

of Company issued equipment, keys, credit cards, and termination

procedures. Maintain and update employee files. Filing of employee data

into personnel folder (s) - on a weekly basis. Working knowledge of Company

Policies and Procedures. Maintain companies issued cell phones also

maintain and process vendor insurance, monthly bank reconciliation, and

book travel arrangements for California & out of state employees. Paychex

Timekeeping System - monitored and maintained daily, also Paychex

Timekeeping System - Dispatch function daily, contact employees for

corrections. Utilize Daily Schedule - review for accuracy. Half sheets data

to be entered every Wednesday through Friday for completion for every

Monday. Completed sheets to be printed out on Monday. Assist with the

input of payroll data into Paychex. Familiarize and be efficient with all

functions of the Paychex system.

. Review payroll preview for accuracy.

. Upon receipt of payroll, reconcile paychecks, and copy Certified

Payroll checks. Mail and distribute checks at appointed time.

. Import accounting reports from Paychex.

. Certified Payroll (State and Federal jobs)

. John Hancock - 401K Plans.

. LCP Tracker

. Points North

. Elations Systems

. Certify Payroll

ROSEMARY CHILDREN'S SERVICES - Pasadena, CA (Temporary Position)

Human Resources Administrative Assistant, May 2012 to October 2012

Function as an Administrative Assistant for Human Resources &

Administration Director's performing administrative and clerical support.

Assist Human Resources & Payroll Coordinator with recruitment, i.e.

scheduling interviews and processing new hire documents. Created and

Maintained Personnel, Medical and Payroll Files for New, Current and

Terminated Employees. Maintained the employee bulletin board for the

Administrative Office, oversee all department assistants in the maintenance

of their bulletin boards. Ensures employees are compliant with vehicle

policies, which includes distribution of Auto Compliance Notifications to

employees on a monthly basis. Responsible for benefit enrollment includes

electronic enrollment, notifying employees of eligibility, and data entry

of deductions for payroll processing into ADP system. Keep bank logs of

county checks as they come in. Also Maintained Staff Training documentation

including StaffTrak data entry, HRB data entry, preparing and distributing

training certificates, maintaining staff training logbooks, distributes

training notifications; schedule travel arrangements, and trainings.

U.S. SAFETY - Los Angeles, CA (Intern)

Administrative Assistant, April 2011- Jan 2012

As a Administrative Assistant in a fire safety company, the

responsibilities included assist the CEO of the company in training

classes, make travel arrangements, handle high volume phone calls, data

entry, customer service, customer reports/excel worksheet, retrieve mail

correspondence, place ads, schedule sale staff members in and out of the

office. I also conducted orientations when needed, made daily bank

deposits, make travel arrangements, review sales slips, filing, and assist

account payable manager.

REPUBLIC SERVICES/ALLIED WASTE, corp. - Sun Valley, CA

Administrative Assistant, Sep 2008 - Feb 2011

As an administrative assistant, the responsibilities included: Preparing

service routes for route supervisors and general managers. Daily data

entry, Assist Coordinator prep routes, coordinate job flow throughout the

day, manages daily reports for selected customers. Also provide general

office support for account payable and accounts receivable as well sale

reps. made sure Insurance and vehicle/trucks plates are up to date; manage

files for fleet of more than 175 vehicles daily, kept track of vendor's

certificate of insurance.

NELSON NAMEPLATE - Los Angeles, CA

Administrative Assistant/ File Clerk, Jan 2008 - Aug 2008

As a File clerk my responsibility was to the art department the

responsibilities included: update prototype calendars, create reverse

schedules for new art prototype jobs, input job status flow between various

departments, provide general office support to supervising engineer, locate

and distribute requested files, filed blueprints, created job jackets, and

also managed the front desk.

ALERT COMMUNICATIONS. - South Pasadena, CA

Customer Service, Oct 2007 - Feb 2008

As a customer service rep my responsibilities included: to serve as a

direct line of contact for customers, respond to customers inquiries,

consult with supervisor to determine best course of action. Also maintained

customer information in database, contribute to customer retention.

Education

MARSHALL FUNDAMENTAL HIGH SCHOOL - PASADENA, CA

Diploma

pasadena city college - Pasadena, CA

Currently pursuing an AA degree in Liberal Arts

References

REFERENCES AVAILABLE UPON REQUEST

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