Customer Service Home Health

**** ***** *** **, *, Escondido, CA *****, United States

Alana Gabriella

**************@***.*** • Cellular 760-***-**** • Home 760-***-****

LVN, Patient Care Coordinator, Customer Service

Summary

Experienced Licensed vocational nurse. Graduated shortly after high school from a three semester

community college program. Additional health care course work completed. Preceptor and Mentor for new

staff at all previous positions. Experience in: Hospice, Home Health, MD office Internal Medicine and Blood

Banking. I.V., Phlebotomy and BLS certified. ELNEC ( end-of-life-care) trained as well as previous hospice

certification. Excellent communication skills. Above average employee reviews and staff interaction.

Experience

The Elizabeth Hospice, Escondido, CA. 2006 to 2012

LVN

Provided palliative to acute care for patients at home and in-patient settings. Experience with: medication

management, infusion pumps, sub cutaneous buttons, tracheotomy care, C-pap and Bi-pap, wound care, G-

tubes, nasogastric tubes, wound care, breathing treatments,foley and supra pubic catheters, I.V., and PICC

lines.Collaboration with hospice team and Doctors to maintain patient comfort and treatment for acute care.

Continuous care. Phone triage. Proficient in computerized point of care charting. Patient and family

education. Specialist in end of life care with compassion and dignity.

Tri City Hospice, Vista, CA. 2002 to 2006

LVN

Routine daily patient visits for out and in-patient settings. Patient evaluation and care. Experience with

multiple nursing procedures. Collaborated with hospice team and Doctors to devise and implement care

plans. Continuous care. Patient and family teaching. Weekend emergency patient visits. Phone triage.

Chart audits for medicare compliance. Skilled in end of life care with comfort and caring.

Sun Plus Home Health, Escondido, CA. 1999 to 2002

LVN

Position part time while working at MD office then full time.

In home evaluation and treatment of patients after hospital discharge for varied issues. Patient and family

teaching. Experience with: medication management, tracheotomy care, phlebotomy, Foley and supra pubic

catheter insertion and care, G-tube feeding and management, wound care, chronic disease management.

Promoted to patient care coordinator to manage patient care and scheduling for RN's LVN's, Physical

Therapists and Home Health Aides. Assisted site supervisor in keeping staff happy and informed.

Shadowridge Medical Group., Vista, CA. 1997 to 2000

LVN

Back office assistant for multiple MD Internal Medicine practice. Preformed all back office procedures.

Roomed patients taking immediate compliant as well as medical history. Provided health information for

acute as well as chronic conditions. Skilled in phlebotomy, EKG, suture removal, wound care, spirometry,

ear lavage. Assisted MD with physical exams, skin biopsies, flexible sigmoidoscopy, pap smears and all

back office needs. Expert at taking patient messages, triage and call backs. HMO referral coordinator with a

high rate of patient satisfaction.

San Diego Blood Bank, Escondido, CA. 1989 to 1996

LVN

Conducted detailed medical history to determine donor status. Physical evaluation including vital signs

and hematocrit. Blood withdrawl with a high success rate. Actively participated in unit based quality

assurance program. Participated in Blood Mobiles and special events. Maintained patient flow and positive

experience.

Dr. Wood, Escondido and Vista, CA. 1983 to 1987

LVN

Front and back office for single MD Family Practice. Supervised six other employees. Ensured compliance

with federal and state regulations. Assisted MD in back office. Provided health information to patients.

Education

Mira Costa College, Oceanside, CA.

LVN diploma, Nursing

GPA: 4.0, Major GPA: 3.5

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