Business Operations Analyst

KENNETH J. CLARK

** ****** ***** * ****** Plains, NJ 07950

973-***-**** _ *****@***.*** http://www.linkedin.com/pub/kenneth-clark/63/29a/352

BUSINESS OPERATIONS ANALYST

Results-focused and dynamic professional, with diverse experience steering and directing all aspects of workflow and process management, business development, sales, and staff training and development. Recognized for consistently achieving company goals, and exceptional ability to deliver profitable solutions, and propel company growth. Highly reliable in handling confidential projects regarding critical, time sensitive business decisions and processes. Proactive with excellent interpersonal and communication skills, experienced in working with different teams and personalities including clients and vendors as well as working on own initiative.

Core Competencies

Business Development _ Operations & Project Management _ Workflow Optimization _ Account Management

Client Needs Assessment _ Process Improvement _ Quality Assurance _ Staff Training & Development

PROFESSIONAL EXPERIENCE

Principal Financial Group _ Parsippany, NJ 1999 - 2013

Business Operations Analyst, 2010 - 2013

Analyzed and developed solutions to improve workflow and process management. Served as senior governance committee member. Provided training for over 500 national sales and service representatives on corporate programs, which included newly implemented policies, workflow processes and system enhancements.

Redesigned a CRM system, the restructured layout aligned with the account manager’s workflow, resulting to improved customer retention and service.

Created a sales pipeline tracking system, using SharePoint, providing consistent sales projections for all 22 national sales offices.

Developed and implemented an online library of training material used for training and development for multiple corporate systems.

IT Training & Development Analyst Lead, 2006 - 2010

Trained and developed more than 500 national sales and service representatives on corporate programs. Developed course materials and other training documents including manuals, handouts and exercises.

Improved processes and policies in support of the company’s training and development goals.

Senior Account Executive, 2002 - 2006

Managed a book of clients with a premium of $16 million for Life, STD, LTD, Dental, Vision, and voluntary employee benefit products. Member of Advisory Council for defining best practices.

Received corporate recognition award for exceeding client retention goal by $750.000.00.

Marketing Specialist, 1999 - 2002

Delivered training and ongoing support to brokers and their staff. Provided resolution to various marketing concerns and initiate broker and customer contacts.

OTHER RELEVANT EXPERIENCES

Operations Manager The Lionel Train-Station _ Mountain Lakes, NJ 1996 - 1999

Training & Receiving Supervisor The Home Depot _ Paramus, NJ 1992 - 1996

EDUCATION AND CREDENTIALS

Associates in Business Administration; County College of Morris - Randolph, NJ

Bachelors Degree in Business Administration (in progress); Farleigh Dickinson University - Madison, NJ

New Jersey Life and Health Insurance Producer License

TECHNICAL SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint, SharePoint; Pivotal CRM; Web-Based Training

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