Customer Service High School

Priscila Velazquez Alfonso

*** ********* #***

Raleigh,North Carolina 27609

Cell: 919-***-****

Email: ***********@*******.***

Executive Profile

To obtain the position of Mental Health receptionist, wich will offer a variety of challenges and responsabilities where my abilities and skills can be fully utilized.

Skill highlights

Excellent personal motivation with a prove ability to build and work collaboratively in a strong team concept

enviroment and independenly.

Focused,versatile,dependable,multitask oriented,flexible,positive,

emotionally stable,able to adapt effectively to challenging and emergency situations.

Well developed skills in prioritizing,organization,decision making,time management and verbalwrittencommunication skills.

Strong interpersonal skills resulting in exeptional rapport with people. Prove success in initiating, promoting and maintaining strong interpersonal relations.

Strong computer skills in Microsoft word, Excel and Power point.High level of experience on data entry.

Qualified in First-Aid application and care,certification of tecniques of self defence with people with behavioral problems and how to manage a situation out of control.

Bilingual : Spanish and English.

Professional Experience

September 2012 Jasper Place

current employment Raleigh, North Carolina

Duties: Responsable of any group of children assigned between the ages of 0 months to 12 years. Program implementation; scheduling of activities,food distribution, receive and dispatch the kids and maintain all the areas and kids toys clean and desinfected. Make flyers for the differents programs and manage money.

June 2011 to Consultorio Medico Figueroa

July 2012 San Juan, Puerto Rico

Secretary

Duties: Scanned documents, take calls, collect demographic information

for record purposes, schedule appointments, take vital signs,verify insurance

elegibility, work with electronic record and billing,provide excellent customer service.

August 2010 to Pavia Hospital : Mental behavioral institution

May 2011 San Juan, Puerto Rico

Nusing Practice

Duties: Assessment and evaluation,Individual and group psychotherapy,Medication evaluation and management,assessing and talking to patients about their problems and discussing the best way to plan and deliver their care.ensuring the correct administration of medication, including injections, and monitoring the results of treatment;responding to distressed patients in a non-threatening manner and attempting to understand the source of distress, applying 'de-escalation' techniques to help people manage their emotions and behaviour...

Education

2011 Colegio Universitario de San Juan

San juan, Puerto Rico

Nursing

Associate of Science

2009 Colegio Congregacion Mita

San juan, Puerto Rico

High School Diploma

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