Customer Service Assistant
Resume:
Haylee E. Hester
Darlington, SC 29540
Objective: To obtain a job that utilizes my multitasking abilities, phone etiquette, computer skills, my
people personality and my willingness to learn as well as keeping me challenged.
Education: 1 religion class away from my BS in Management Communications from Amridge University.
Received a Technical Certificate in Business Management, Indian River Community College, December
2003.
Received High School Diploma, Port St Lucie High School, June 2000.
Skills: Trained Computer Skills in Windows, MS Word, MS office, MS Excel, MS Publisher, Power Point, Lotus,
Avaya, Vantage Point applications, as well as various programs for the medical field such as CRIS,
Meditech, and Medical Manager. Attended training classes in public speaking, leadership skills,
management practices, and business communications.
Experience: ~October 2010 to October 2012 Cracker Barrel, Jensen Beach, Florida
Cashier, Retail Sale, Hostess
Cashier dealt with cash, took to go orders, answered questions regarding the retail items, the
menu and the service in the restaurant
Retail Sales set up displays according to planograms, unload trucks, inventory management, gift
wrapping, shipping
Hostess seating, dealt with servers, answered questions from the guests
~August 2003 to May 2008 QVC, Port St Lucie, Florida:
Order Entry Representative, Team Assistant, Customer Service Representative, Quality/CS team Assistant
Duties: Order Entry Representative, Placing orders for customers, answered customer questions regarding
products.
Team Assistant, Helping supervisors monitor team stats, capturing monitors, answering any
questions representatives may have on products, orders, scheduling. August 2006 supervisor of a team of 32
representatives, completed monthly stat report as, prepared monthly one on one reviews, obtained 2
monitors per representative, coach representatives where they had the greatest opportunity. May 2007
became a
Customer Service Representative, this included all of my OE Rep duties and the addition of
helping customers with questions on orders and having detailed security sensitive information regarding
their accounts. August 2007 became a
Quality Assistant, worked in the Quality department monitoring representative’s calls and rating
them according to the Quality Call Expectations, give the representative a one on one feedback session
discussing the call and the reason for the rating. January 2008 worked as a
CS Team Assistant which is very similar to the OE Team Assistant except in the CS department
with a more detailed view of day to day operations of QVC.
~October 2002 to July 2003 Lakewood Park Plaza Print Shop, Ft. Pierce, Florida:
Personal Assistant, Clerical/Front Office
Duties: Personal Assistant to the owner
Clerical/Front Office making appointments, collection of fees, operating the copy and fax machine
for customers, worked extensively with MS Publisher typesetting and printing of documents.
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