Customer Service Sales
Resume:
Holly Cesarano - Licensed Health Insurance Advisor
Anaheim, CA 92804
*************@*****.***
Experience
CareMore Health Insurance
Cerritos, CA
Licensed Sales Agent - Temporary Position as Sales Extender
Received inbound sales calls from Medicare Beneficiaries. Made outbound calls to same.
Conducted needs assessments with prospects in order to best explain product offerings.
Knew all elements of product portfolio and associated eligibility guidelines for various
election periods. Knew provider network (physician, hospital and pharmacy). Maintained
good working knowledge of competitor products in the market and how to sell against
each other. Followed-up on leads by calling prospective members and scheduling sales
appointments to meet with prospects to discuss plan availability based on location.
Familiar with current Center for Medicare and Medicaid Services (CMS) Medicare
Marketing Guidelines and compliance rules and regulations. Successfully complete annual
product training, AHIP certification and additional training and/or certification that may be
required.
Submit completed enrollment applications in a timely basis. Record, report and maintain
lead disposition status using appropriate tools including SalesForce software. Achieve
monthly individual production goals.
Member Retention and light Customer Service roles also performed.
Assisted Field Representatives and Brokers out in the field with pertinent questions
regarding enrollment processes and eligibility. Processed assisted telephonic enrollments
when required. Processed plan transfer applications when required.
2009 - 2011
United Healthcare/Ovations/Secure Horizons
Santa Ana and Cypress, CA
Licensed Sales Agent
Insurance policies written for Medicare eligible recipients. Wrote Medicare Advantage
plans for PPO, HMO, PFFS and PDP plans. Explained in detail all benefits within the plan,
determining which would suit the prospects needs best by performing a needs assessment
prior to enrollment. Met/exceeded monthly sales goals while remaining compliant with all
mandatory rules and regulations set forth by Medicare and the Social Security
Administration. Complied with HIPPA laws. Recorded, reported and maintained leads in
bConnected software. Achieved monthly production goals. Inbound and outbound calls
made through autodialer/dialing system.
2005 - 2006
USCB Collections
Fullerton, CA
Collector
Call Center environment with high call volume. Answered 80-100 inbound calls daily on
automated dialing system. Serviced accounts 30,60,90 days past due for Medical Labs,
also telephone and utility accounts which were in jeopardy of being disconnected.
Contacted customers via phone, making outbound calls to come to a payment agreement
or arrangement in order to secure their services. Received credit card and check by phone
payments for agreed amounts and for post dated future payments. Achieved, and
exceeded monthly goals while maintaining superior customer service relationship with all
customers.
1999 - 2006
Hollywood Lite Stabilizers
Manhattan Beach, CA
Customer Service Representative/ Sales Assistant
Assisted customers via phone or in person. Planned and prioritized multiple tasks and
special projects related to the development of potential clients for our products. Attended
numerous trade shows to help exhibit and sell the company products. Assisted with
collecting debt from customers as well as processing credit card or check by phone
payments. Ensured that all escalated client phone calls were handled professionally
and with great patience and resourcefulness.
Highly motivated and detail oriented with ability to complete comprehensive
multiple tasks simultaneously. Confident decision maker, effective problem solver
and strong oral and written communication skills. Maintain positive attitude. Tactful,
mature and able to get along with diverse personalities. Total quality team member,
dedicated to solid work ethics.
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