Customer Service Human Resources

Monica Romero

Monica Romero **** Greenfield Ave., Clovis, CA 93611 Phone 559-***-****

OBJECTIVE

To obtain a position that will allow me to actively promote the growth and development of a company where my organizational skills and effective administrative professionalism can be utilized.

SUMMARY OF QUALIFICATIONS

Bilingual Spanish

Staffing

Benefits and Compensation

Orientation Presentations

Kronos

HR Policies and Procedures

Employee Labor Relation

Event Planning

Training and Development

EDUCATION

Heald College, Fresno

Associated Arts Degree, Business Administration 2006

WORK EXPERIENCE

ConAm Management

Human Resources, Regional Administrator 02/10 to 04/13

•Recruit and advertise available positions, review resumes and applications. Screen candidates and conduct interviews. Process applications through Taleo applicant tracking system. Verification of past employment and phone references. Pre-employment drug screens and back ground release documents.

•Manage hiring process conducting new hire orientations, presentation of enrollment documents, health benefits and 401K information. Review job responsibilities and expectations.

•Maintain documents and prepare personal status change forms for pay increases, housing, transfers and terminations. Research and prepare employee discipline forms. Coordinate and prepare materials for quarterly managers’ meetings. Analysis performance reviews.

•Process employee time cards in Kronos and audit prior to submitting approval to the payroll.

•Implement HR procedures and deliver training and coaching.

Lyons Magnus 04/06 to 01/10

Operations Admin. Assistant

•Processed certificates of liability insurance and worker’s compensation certificates for suppliers, customers and vendors.

•Managed lease agreements of company vehicles, forklift equipment, and DMV renewals.

•Processed and balanced weekly payroll funding as an accounting support liaison, managed petty cash, monthly balancing and submitted reconciliations. Deposited checks, accounts receivable cash on hand and handled all banking transactions. Reviewed and processed cell phone invoices for 120 users. Processed accounts payable checks for vendors, clients, and employees. Inventory of office supplies and distribution.

•Managed and enrolled commercial trucks in the Biannual Inspections of Terminals Program. Maintain maintenance files, and driver’s logs, all in reference to audit with CHP and OSHA requirements.

•Coordinated meetings and prepared correspondence materials.

Lyons Magnus 02/02 to 04/06

Receptionist

•Managed and maintained a multi-line switchboard of 85 internal extensions. Greeted vendors, clients and guests. Maintained files for customer service department and accounting department. Data entry and various general office duties.

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